Karla Bravo
Remote Office Administrator
L'Ampolla
Summary
Dedicated and enthusiastic job seeker with exceptional organizational abilities, seeking a remote Customer Service and Office Support role. Committed to contributing towards the success of the team and achieving company objectives. Eager to utilize strong work ethic and passion for providing excellent customer service to make a positive impact in a remote work environment.
Overview
25
25
years of professional experience
Work History
Studio Manager and Chief Instructor
Z-Ultimate Self Defense studios
10.2008 - 05.2024
- Successfully turned around a neglected martial arts studio by utilizing leadership and sales skills to increase productivity and rebuild the student base.
- Transformed the location's reputation and online visibility through the formation of a dynamic instructor team and strategic enhancement of its online presence.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Led community programs, resulting in accolades from the city mayor and councilwomen in our districts.
- Adapted swiftly to the challenges posed by the COVID pandemic by implementing a Zoom program, maintaining our financial solvency and securing our client base.
- As the Chief Instructor, designed engaging classes, programs, and events for a diverse student body. Skillful instruction resulted in several individuals earning the esteemed title of 1st Degree Black Belt or beyond.
- Guided team to victory in the Regional Martial Arts Championship 2023, earning the championship trophy for the studio.
- Successfully navigated relocation to assume the role of Remote Administrator overseas.
- Facilitated training and onboarding of incoming personnel to ensure smooth handover of responsibilities.
Implementation Manager
Select Staffing
01.2005 - 12.2007
- Managed installation of payroll offices in large distribution and manufacturing centers nationwide as Implementation Manager.
- Responsibilities encompassed hiring and training Onsite Managers, facilitating smooth transition of acquired clients to company systems, and delivering exceptional customer service to Human Resources departments.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for implementation team's efforts.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
Assistant Studio Manager and Instructor
USSD
01.2002 - 01.2005
- Played key role in increasing client base at martial arts studio through teamwork.
- Accomplished multiple tasks within established timeframes.
- Utilized sales and customer service skills to set company records in client acquisition, retention program creation, and community outreach program development while also leading instructor team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Attained rank of 1st degree Black Belt in Kenpo Karate while employed.
Onsite Implementation Manager
Select Personell
01.1999 - 07.2001
- Served as a liaison between staffing company and HR for national department store distribution center.
- Responsible for hiring and dismissing temporary employees as needed, in addition to managing temporary staff and processing payroll.
- Provided regular reports to department heads and HR for the distribution center.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
Education
Certificate of Completion - Leadership Skills
Dale Carnegie Course
Ontario, CACertificate of Completion - Martial Arts Instructor Training
USSD Instructor Academy
Anaheim CaliforniaCertificate of Completion - Child Development
Darkness To Light
Long Beach, CaliforniaSkills
- Managing Operations and Efficiency
- Team Leadership
- Client rapport
- Creative Direction
- Social Media Content Creation
- Website Management
- Process Improvement
- Customer Service Skills
- Sales
- MS Office
- Bilingual Spanish/English
Volunteer Experience
I am the creator of Out of Harm's Way, a Self Defense Workshop specifically for women, featuring a unique three-tiered, trauma-informed approach. The workshop was expanded across the city, significantly impacting our community. I received a business leader award from Mayor Robert Garcia for these efforts.
Languages
Spanish
Bilingual or Proficient (C2)
Accomplishments
- Supervised team of 4 staff members.
- Improved overall efficiency by introducing Square for sales and inventory tasks.
- Achieved location visibility by building a social media presence and website construction using Weebly and Wordpress.
- Collaborated with team of 3 in the development of Community Women's Self Defense Program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CulturePersonal development programsCareer advancement401k matchCertification
- Martial Arts Instructor Training
- Dale Carnegie Course Leadership and Communication Training
Interests
Martial Arts
Social Media Content Creation
Writing
Software
MS Office
Timeline
Studio Manager and Chief Instructor
Z-Ultimate Self Defense studios
10.2008 - 05.2024
Implementation Manager
Select Staffing
01.2005 - 12.2007
Assistant Studio Manager and Instructor
USSD
01.2002 - 01.2005
Onsite Implementation Manager
Select Personell
01.1999 - 07.2001
Certificate of Completion - Leadership Skills
Dale Carnegie Course
Certificate of Completion - Martial Arts Instructor Training
USSD Instructor Academy
Certificate of Completion - Child Development
Darkness To Light
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