KARIN HARLEY
Sitges
Summary
Dynamic professional with a proven track record at ANV Specialty Services, adept in organizational skills and attention to detail. Excelled in enhancing underwriting processes and customer service, demonstrating adaptability and effective teamwork. Achieved significant improvements in policy issuance accuracy and operational efficiency, leveraging multitasking abilities and time management.
Overview
19
19
years of professional experience
Work History
Underwriting Assistant
ANV Specialty Services
Barcelona
05.2021 - Current
- Provide support to Underwriters in the areas of underwriting operations, procedures and policies.
- Build strong relationships with and provide prompt customer service to all internal and external customers
- Responsible for accurate issuance of policy documents including policy schedules, policy wording, endorsements, invoices and certificates of insurance to the broker or customer in collaboration with Policy Administration Team
- Establish process to effectively monitor work on hand and set priorities to complete tasks within turnaround time.
- Handle complex work items, including the investigation of issues and applying problem-solving skills, which entail effective collaboration with other departments and colleagues, where required, to achieve win-win resolutions to identified issues.
- Serve as the liaison for underwriters and brokers in order to track, manage, and prioritize insurance applications and other services
- Provide training to fellow Underwriting Assistants for other BUs to reduce key man dependency as well as to receive cross-training by fellow
Compliance Officer/Office Manager
Selectra
Barcelona
01.2020 - 02.2021
- To ensure the sales department and the company functions in accordance with OFGEM and EU regulations
- Provide feedback and training to sales agents where improvements are required, such as customer service training and energy industry related training
- Implement and maintain office processes, onboarding of new staff and general support of visitors
Business Development Manager
Google (Teleperformance)
Barcelona
09.2019 - 12.2019
- Contacting potential clients to establish rapport and arrange meetings for the Area Development Manager to visit clients
- Researching organizations and individuals to find new opportunities
Senior Customer Service Agent
Match.com (ADM Value)
Barcelona
09.2018 - 09.2019
- Provide a high level of customer service, in the form of e-mail and text communication, to exceed member and partner expectations
- Deal with requests of password resets, profile management, identify bugs and assist members in navigating the site, process refunds when applicable
- Training new staff and continuous training for all staff
Sales Advisor & Customer Services
Travelodge (CPM International)
Barcelona
05.2018 - 09.2018
- Handle approx 85 inbound calls per day, consisting of booking requests, cancellations, amendments and customer service enquiries
- Identify sales opportunities in every call by understanding the customers' needs
Senior Internal Loss Adjuster
Crawford & Company Loss Adjusters
Manchester
11.2016 - 11.2017
- Investigate and settle theft claims on behalf of the insurer, up to a value of £50,000
- Ensuring that claims are settled in a timely manner and in accordance with policy coverage and FCA regulation
- Supervising, training, and coaching other theft claims handlers, providing training and guidance when required.
Commercial Account Executive
Hine Chartered Insurance Brokers Ltd
Manchester
11.2015 - 11.2016
- Secure new business (upto £25k premiums) and maintain good relations with existing clients by processing renewals within a good time and obtaining alternative quotations when necessary
Commercial Account Handler
Cheshire Insurance Brokers
Manchester
04.2015 - 11.2015
- Responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with the insurer to support business development activities while upholding high service standards
Motor Trade New Business Senior Advisor
Bollington Insurance Brokers
Manchester
06.2014 - 04.2015
- Convert quotes for new clients into sales using effective sales techniques
- Monitor and measure the quality of inbound and/or outbound customer service calls, providing feedback and any relevant training
Motor Trade Renewals Advisor
Bollington Insurance Brokers
Manchester
05.2013 - 06.2014
- Prepare renewal invitations contacting clients prior to renewal within reasonable timescale
Bodyshop Account Manager
MSL Legal Expenses
04.2012 - 05.2013
- Correspond with repairers to resolve any problems and deal with any queries and keep the accounts happy on our network
- Mediate any issues between claims department, accounts department and body repairers to maintain relationships between all parties
- Obtain up to date contracts from the Approved Repairs communicating with the compliance department to obtain sign off
Credit Repair Handler
MSL Legal Expenses
05.2008 - 04.2012
- Arrange the repair of the customer's vehicle on a credit basis
- Prior to arranging this, obtain acceptance of liability from the third party insurer
- Deal with complaints made by clients and communicate with the repairer to resolve them
- Chase and receive settlement of repair from third party insurers
Motor Claims Handler
MSL Legal Expenses
11.2005 - 05.2008
- Log new claims and assist customers by offering services to clients such as credit hire, credit repair and personal injury assistance
Education
CILA Certificate -
Chartered Loss Adjusting
CII Certificate -
Chartered Insurance Institute
Skills
- Organizational skills
- Attention to detail
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Underwriting Assistant
ANV Specialty Services
05.2021 - Current
Compliance Officer/Office Manager
Selectra
01.2020 - 02.2021
Business Development Manager
Google (Teleperformance)
09.2019 - 12.2019
Senior Customer Service Agent
Match.com (ADM Value)
09.2018 - 09.2019
Sales Advisor & Customer Services
Travelodge (CPM International)
05.2018 - 09.2018
Senior Internal Loss Adjuster
Crawford & Company Loss Adjusters
11.2016 - 11.2017
Commercial Account Executive
Hine Chartered Insurance Brokers Ltd
11.2015 - 11.2016
Commercial Account Handler
Cheshire Insurance Brokers
04.2015 - 11.2015
Motor Trade New Business Senior Advisor
Bollington Insurance Brokers
06.2014 - 04.2015
Motor Trade Renewals Advisor
Bollington Insurance Brokers
05.2013 - 06.2014
Bodyshop Account Manager
MSL Legal Expenses
04.2012 - 05.2013
Credit Repair Handler
MSL Legal Expenses
05.2008 - 04.2012
Motor Claims Handler
MSL Legal Expenses
11.2005 - 05.2008
CILA Certificate -
Chartered Loss Adjusting
CII Certificate -
Chartered Insurance Institute
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