Kari Raita
Valencia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Webhelp
Valencia
04.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Educational Assistant Teacher
School of Vasaramäki
Turku
01.2014 - 05.2016
- Assisted teachers in planning and delivering instructional activities.
- Facilitated small group instruction to improve student learning outcomes.
- Provided support for students with special needs or behavioral issues.
- Monitored student performance and behavior in the classroom environment.
Negotiator
Turun Sovittelu toimisto
Turku
01.2010 - 12.2012
IT Specialist
Felix Abba, Orkla
Turku
04.1994 - 04.2012
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Developed scripts to automate routine tasks and reduce manual effort.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Resolved conflicts between different hardware components or software programs.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Set up local area networks and wide area networks.
- Coordinated with vendors for procurement of IT products or services as needed.
- Trained end users on how to use new systems and technologies effectively.
- Provided guidance on best practices for using technology resources securely.
Education
Bachelor of Science - Computer Installation And Repair Technology
Raision Aikuiskoulutus Keskus
Turku01-1992
BBA - Economics
School of Economic
Turku05-1988
High School Diploma -
Turun Iltaoppikoulu
Turku09-1984
Skills
- Product Knowledge
- Consultative Sales
- Scheduling
- Data Collection
Languages
Finnish
First Language
English
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Swedish
Intermediate (B1)
B1
German
Beginner (A1)
A1
Timeline
Customer Service Representative
Webhelp
04.2019 - Current
Educational Assistant Teacher
School of Vasaramäki
01.2014 - 05.2016
Negotiator
Turun Sovittelu toimisto
01.2010 - 12.2012
IT Specialist
Felix Abba, Orkla
04.1994 - 04.2012
Bachelor of Science - Computer Installation And Repair Technology
Raision Aikuiskoulutus Keskus
BBA - Economics
School of Economic
High School Diploma -
Turun Iltaoppikoulu
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