Karen Reid

Responsibilities:

• Managing the organisation's daily operations and developing and implementing policies and procedures to ensure compliance with standards and regulations.
• Managing budgeting and financial planning processes for the organization.
• Monitoring market conditions and competitor activities to inform business decisions.
• Responsibility for all aspects of the recruitment process - writing job descriptions, analyzing CVs, interviewing and selecting staff.
• Assessing employee performance against established benchmarks.
• Providing leadership, insight and mentoring to employees to supply knowledge, support and empowerment to staff.
• Preparing and managing staff work schedules and assigning team members to specific duties.
• Coordinating and leading meetings including preparing agendas and minute taking, conferences, travel arrangements and department activities.
• Holding regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Producing and controlling all outgoing and incoming invoices for the centre.
• Management of all expenses and purchasing within the centre.
• Managing and coordinating all matters related to staff contracts, and Tax Office documentation.
• Revising and maintaining a master calendar to coordinate classes across multiple time zones.
• Maintaining confidence and protecting business operations by keeping sensitive information confidential.
• Proofreading official documentation, presentations and reports including business documentation and scientific reports
• Responsible for preparing and issuing trimestral reports for students.
• Using strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Using excellent verbal skills to engage customers and effectively determine needs and requirements.
• Promoting high customer satisfaction by resolving problems with a knowledgeable and friendly service.
• Creating and maintaining computer- and paper-based filing and organization systems for records, reports and documents.
• Responsible for organising international trips for students to study abroad.

Responsibilities:

• Supporting students and graduates to find both work experience during their studies and employment after finishing their studies
• Contacting and working with local companies to provide the best employment options for students and graduates
• Helping to organise events including visits to Job Fairs and organising in-house Job Fairs; and visits to companies
• Designing courses relating to CV writing, Presentation Letters and Interview Skills
• Forging relationships with Academic Staff and Students in order to successfully implement and evaluate the projects.
• Design and implementation of standards and procedures within the department
• Successfully obtaining the Quality Standards certification for the Careers Department of the university
• Supporting the Careers Centre Manager in day-to-day organisational tasks
• Recruitment of personnel for the department including writing job descriptions, receiving, and analysing application forms, preparing and participating in interviews and the selection of staff.
• Managing multiple tasks simultaneously while meeting tight deadlines for various assigned tasks.
• Providing administrative support such as scheduling meetings, creating agendas, taking minutes.
• Producing thorough, accurate and timely reports of project activities.
• Presenting progress reports highlighting ongoing progress milestones and communicating unforeseen obstacles.

Responsibilities:

• Managing the sub-contracting of the government-led Careers Advice programme in North East Wales
• Issuing and controlling contracts to different organisations for the service and ensuring compliance with the requirements of the contract and quality standards
• Supporting organisations in the compliance of the contract and obtaining the relevant Quality Standards
• Internal audits of paperwork submitted to ensure the passing of the annual government audits
• Working with the official government auditor to ensure all the paperwork complied with government regulations
• Responsible for managing the budget and income and expenditure for the department
• Organising, managing and leading regular meetings with the sub-contracted organisations
• Organising, implementing and monitoring Psychometric Testing for clients.

Responsibilities

• Undertaking all administrative and bookkeeping tasks with the company
• Management of the diary of the owner of the company
• Managing orders
• Contacting customers for orders and order processing
• Creating and managing invoices
• Responsible for the transfer of all manual documentation and accounts to digital format.

Responsibilities:

• Working with the general public and managing a team of 4 electricians and 1 administrative assistant
• Provision of quotations for electrical and security alarm installations, negotiating prices of materials and buying materials for work to be carried out
• Planning work schedules and management of Security Alarm Maintenance Contracts
• Personal Assistant to the Commercial Director and Customer Service Directors
• Managing schedules and diaries simultaneously for both directors
• Organising work schedules for both teams of electricians
• Responding to enquiries
• Assisting in the production of quotations.