Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Kaltoum (Katy) Mehdaoui

Marbella,MA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Online Life Coach

Voyancebyk
10.2021 - 11.2024
  • I made myself known on tiktok, then people are redirected to my website (www.voyancebyk.com) to set an appointment.
  • I use different tools such as cards to help people make choices and achieve their goals.
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.


Outside Sales Representative

KBK Organic Beauty Kosmetics
06.2018 - 09.2021
  • Created my own brand of organic cosmetic, from the idea to the final product and sold my hair oil.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.

Team Manager

Myproject Insurance
09.2014 - 05.2018
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.

Counter Clerk, Safe Manager

Swiss Post
08.2009 - 08.2014
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Managed cash transactions for accurate accounting and minimized discrepancies.

Education

No Degree - Cambridge First Certificat

ES
London
11-2018

No Degree - English Language

ELS
Los Angeles
08-2014

High School Diploma -

Bergières
Lausanne
06-2014

Skills

  • Client assistance
  • Positive communication strategies
  • Administration and management
  • Customer satisfaction measurement
  • Complaint resolution
  • Microsoft PowerPoint
  • Prioritization
  • Product and service solutions
  • Coordination
  • Sales expertise
  • Store maintenance
  • Staff education and training
  • Brand representation

Languages

French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Intermediate (B1)
Spanish
Elementary (A2)

Timeline

Online Life Coach

Voyancebyk
10.2021 - 11.2024

Outside Sales Representative

KBK Organic Beauty Kosmetics
06.2018 - 09.2021

Team Manager

Myproject Insurance
09.2014 - 05.2018

Counter Clerk, Safe Manager

Swiss Post
08.2009 - 08.2014

No Degree - Cambridge First Certificat

ES

No Degree - English Language

ELS

High School Diploma -

Bergières

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Kaltoum (Katy) Mehdaoui