Kaaba Sedde Fishim
Abuja,abuja
Summary
Dedicated professional with 4+ years of experience in strategic operations and relationship management. Proven track record in the business sector for maintaining 100% customer satisfaction through active listening and proactive problem solving. Expert in CRM tools, digital communication, and conflict resolution, with a unique ability to stay poised under pressure. Leveraging a strong background in financial oversight and process optimization to deliver efficient, high-quality support that drives brand loyalty.
Overview
11
11
years of professional experience
Work history
Entrepreneurship development director
Kaaba Sedde Fishim
Abuja, Nigeria
2022.01 - Current
- Administrative Management: Oversaw daily business operations, including scheduling, document management, and customer communication, ensuring seamless workflow.
- Financial Oversight: Managed budgeting, bookkeeping, invoicing, and expense tracking, ensuring accurate financial records and reporting.
- Process Optimization: Implemented systems to improve efficiency in operations, financial management, and inventory tracking.
- Team Coordination: Recruited, trained, and supervised staff to ensure smooth business operations and excellent customer service.
- Problem-Solving & Decision-Making: Addressed challenges proactively, ensuring business growth and sustainability.
- Led development and implementation of entrepreneurship programmes.
- Championed policy changes to improve the entrepreneurial climate within the organisation.
Communications specialist
ShipEaz
Lagos, Nigeria
2015.04 - 2025.12
- Facilitated open forums fostering a culture of transparency within the organisation.
- Coordinated successful product launches, boosting brand awareness in target markets.
- Collaborated with various departments, optimising inter-departmental communication flow.
- Achieved higher engagement rates with well-curated social media content.
- Handled media queries promptly maintaining positive relations with press representatives.
- Managed crisis situations, minimising negative publicity for the company.
- Established better customer relations through effective communication strategies.
- Created informative presentations for client meetings, enhancing understanding of our products and services.
- Ensured seamless internal communication for smooth project execution.
- Conducted market research, identifying new business opportunities.
Marketing & Communication
Outsource global technologies limited
Abuja, Nigeria
2023.01 - 2025.08
- Adopted client outreach tools to build marketing and communication opportunities.
- Devised marketing and communication campaigns to achieve strategic aims.
- Developed successful marketing strategies to increase brand visibility.
- Facilitated seamless communication between management and guests, enhancing overall experience.
- Strengthened client relationships with consistent communication and clear legal guidance.
- Developed and executed marketing strategies, including social media management and customer engagement.
Education
Bachelor of Arts - mass communication
Caritas University
Enugu,NigeriaWaec - Arts
Queen of the rosary secondary school
Benue StateSkills
- Product development insight
- Digital marketing mastery
- Customer relationship maintenance
- Social media marketing
- Entrepreneurial mindset
- Market trend analysis
- CRM Software proficiency
- Market research
- Product development
- Financial acumen
- Budget planning and execution
Languages
English
Fluent
References
References available upon request.
Timeline
Marketing & Communication
Outsource global technologies limited
2023.01 - 2025.08
Entrepreneurship development director
Kaaba Sedde Fishim
2022.01 - Current
Communications specialist
ShipEaz
2015.04 - 2025.12
Bachelor of Arts - mass communication
Caritas University
Waec - Arts
Queen of the rosary secondary school