Summary
Overview
Work History
Education
Skills
Awards
Education And Certifications
Interests
Timeline
Generic
JUSTYNA NURZYNSKA

JUSTYNA NURZYNSKA

Fintech & Gaming Industry Professional | Payments & Operations Expert | Optimizing Processes & Performance
Estepona

Summary

Dynamic and adaptable professional with extensive experience in risk management, fraud prevention, and payment operations. Brings a balance of strategic insight and hands-on expertise to every role. Known for analytical mindset and proactive approach to tackling challenges. Skilled in fostering team cohesion, optimizing processes, and ensuring compliance in high-stakes environments. Thrives in fast-paced settings where precision and efficiency are key. Highly organized, motivated, and driven to support continuous growth. Excited to contribute blend of leadership and operational skills to a team focused on innovation and excellence.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Head of Payments and Risk & Fraud (Operation)

Gaming Innovation Group
12.2021 - 04.2024
  • Spearheaded the development and execution of strategies for Payments and Risk Management, ensuring alignment with business objectives
  • Directed a team of 15+ specialists to deliver operational excellence across payments, risk, and fraud functions
  • Managed the full cycle of payment processes, both manual and automated, focusing on reducing turnaround times, especially for VIP withdrawals
  • Oversaw the funding of PSP wallets and collaborated closely with the Finance team to optimize cash flow management
  • Developed comprehensive fraud detection frameworks using advanced monitoring tools to proactively identify and mitigate high-risk transactions
  • Conducted ongoing monitoring of high-risk clients, significantly lowering fraud exposure and chargebacks
  • Led initiatives to streamline payment operations, resulting in enhanced efficiency and accuracy
  • Implemented automated reconciliation processes and error reduction strategies, improving overall transaction success rates
  • Worked closely with external providers (Devcode, PSPs) and internal stakeholders, including Customer Support, Finance, and Technical Teams, to resolve complex payment and fraud issues
  • Strengthened partnerships to drive new business opportunities and technology enhancements
  • Ensured compliance with AML and KYC regulations across multiple jurisdictions (UKGC, MGA, SGA, Curacao)
  • Regularly updated internal policies, conducted audits, and provided strategic oversight to maintain regulatory adherence
  • Built a high-performing team through structured training, mentorship, and performance management
  • Focused on driving engagement and fostering a culture of continuous improvement to meet departmental KPIs
  • Established tools and reporting mechanisms to monitor and enhance payment performance metrics
  • Led efforts in transaction error reviews, reducing declines and improving overall payment success rates
  • Acted as the primary escalation point for all payments, risk, and fraud issues, ensuring swift resolution and minimal impact on business operations

Payments Operations Manager

Gaming Innovation Group
10.2019 - 12.2021
  • Guided a team of advisors and analysts, fostering engagement through clear communication, feedback, and training
  • Developed strategies to enhance payment operations, leveraging data analysis and technology to optimize performance
  • Led recruitment, training, and retention efforts, ensuring team alignment with company policies and goals
  • Streamlined processes, conducted quality audits, and implemented system updates to boost efficiency
  • Managed risk protocols, monitored KPIs and SLAs, and supported financial targets
  • Maintained effective communication with internal and external stakeholders to drive business objectives

Payment Operations Team Leader

Gaming Innovation Group
12.2018 - 10.2019
  • Led and motivated a team of Payments and Verification Analysts, ensuring high-quality performance and adherence to company standards
  • Conducted regular training sessions to elevate team skills and knowledge, resulting in improved productivity
  • Acted as the primary point of contact for team queries and supported cross-departmental collaboration to ensure operational efficiency

Shift Supervisor Payments & KYC

Gaming Innovation Group
08.2018 - 12.2018
  • Managed daily operations, ensuring that payment processes and KYC verifications were completed accurately and efficiently
  • Supported the team in addressing complex queries, contributing to a high standard of service delivery

B2B Support & Payments Analyst

Gaming Innovation Group
09.2016 - 08.2018
  • Collaborated with payment providers and internal teams, ensuring effective communication and problem resolution
  • Demonstrated strong data management skills by efficiently handling large volumes of data and ensuring accuracy in processing

CRM Operations Executive

GTECH / IGT Company
08.2014 - 12.2015
  • Managed end-to-end email campaigns, ensuring alignment with marketing strategies and brand guidelines
  • Supported recruitment processes within the CRM department, assisting in hiring talented professionals to enhance team capabilities
  • Assisted in web content management, ensuring timely updates to maintain an engaging user experience

Call Centre Senior Team Leader & Poker Product Officer

St Minver - GTECH Company
03.2010 - 04.2014
  • Successfully recruited and managed a team of 10-15 agents, building a motivated team that consistently met performance targets
  • Developed training programs to ensure high-quality customer service, fostering a positive work environment and strong team dynamics
  • Streamlined call center operations, resulting in improved efficiency and customer satisfaction

Call Centre Team Leader

St Minver - GTECH Company
09.2008 - 05.2010
  • Supervised the call center team, ensuring adherence to service standards and providing coaching to enhance performance
  • Established a collaborative work environment that encouraged team members to excel in customer interactions

Customer Service Representative

04.2007 - 09.2008
  • Provided exceptional customer service, quickly resolving inquiries and issues while maintaining accurate records of customer interactions

Education

Bachelor of Arts - Fashion Design

Academy of Visual Arts
Poznań, Poland
04.2001 -

High School Diploma -

University of Gdańsk
Gdańsk , Poland
04.2001 -

Skills

Fraud Prevention Strategies

Awards

  • Gtech Building Excellence Award
  • GIG GIGstar Excellence Award

Education And Certifications

By MadeYou


  • Empowering Others to Grow
  • Engaging Goals and Objectives
  • Leading People Through Change
  • Emotional Intelligence

Interests

Environmental conservation

Art

Gym

Travel

Timeline

Head of Payments and Risk & Fraud (Operation)

Gaming Innovation Group
12.2021 - 04.2024

Payments Operations Manager

Gaming Innovation Group
10.2019 - 12.2021

Payment Operations Team Leader

Gaming Innovation Group
12.2018 - 10.2019

Shift Supervisor Payments & KYC

Gaming Innovation Group
08.2018 - 12.2018

B2B Support & Payments Analyst

Gaming Innovation Group
09.2016 - 08.2018

CRM Operations Executive

GTECH / IGT Company
08.2014 - 12.2015

Call Centre Senior Team Leader & Poker Product Officer

St Minver - GTECH Company
03.2010 - 04.2014

Call Centre Team Leader

St Minver - GTECH Company
09.2008 - 05.2010

Customer Service Representative

04.2007 - 09.2008

Bachelor of Arts - Fashion Design

Academy of Visual Arts
04.2001 -

High School Diploma -

University of Gdańsk
04.2001 -

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JUSTYNA NURZYNSKAFintech & Gaming Industry Professional | Payments & Operations Expert | Optimizing Processes & Performance