Julio Cesar Gonçalves Pires
Santa Úrsula
Summary
Proven to enhance operational efficiency and customer satisfaction at Oho Onzas Canarias, I excel in transportation management and technical aptitude. Skilled in distribution network optimization and staff training, I foster a results-driven environment. My leadership at The Open Bottle Madeira significantly improved service standards, showcasing my ability to develop and mentor teams for peak performance.
Overview
3
3
years of professional experience
Work History
Distributor/Seller
Oho Onzas Canarias
03.2024 - Current
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Bar Waiter
La Baranda
01.2024 - 03.2024
- *PART TIME*
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
Barista/Bartender
Brunch Lover's
09.2023 - 11.2023
- *PART TIME*
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barman
Adega Do Pomar
09.2023 - 11.2023
- *PART TIME*
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
Bar Manager
The Open Bottle Madeira
05.2023 - 10.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Warehouse Worker
Nóbrega
02.2023 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Bar Waiter
Adega Do Pomar
01.2022 - 01.2023
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Education
High School Diploma -
Escola Profissional De Hotelaria E Turismo
Madeira Portugal04.2019
Skills
- Transportation Management
- Technical aptitude
- Distribution network optimization
- Staff Training and Development
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Distributor/Seller
Oho Onzas Canarias
03.2024 - Current
Bar Waiter
La Baranda
01.2024 - 03.2024
Barista/Bartender
Brunch Lover's
09.2023 - 11.2023
Barman
Adega Do Pomar
09.2023 - 11.2023
Bar Manager
The Open Bottle Madeira
05.2023 - 10.2023
Warehouse Worker
Nóbrega
02.2023 - 05.2023
Bar Waiter
Adega Do Pomar
01.2022 - 01.2023
High School Diploma -
Escola Profissional De Hotelaria E Turismo
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