Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie GRATIAS

Brunstatt

Summary

Extremely motivated cabin crew willing to become upranker after almost 10 years as cabin crew and then sales and customers champions and leader of the team and now Office administrator. Smiling, reliable and loving social interactions, i will work hard everyday to be the best cabin manager possible and an example for my colleagues And create the best best experience for our customers.

Overview

16
16
years of professional experience

Work History

Csoa

Easyjet Switzerland
11.2023 - Current

The swiss knife of the base team.

Cabin Crew

Easyjet Switzerland
04.2016 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Cabin Crew

EasyJet
02.2015 - 10.2015
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.

Lifeguard

Centre Aquatique Du Lac
06.2008 - 06.2014
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.

Education

2nd Year Study - Tourism

Tunon
Tours
06-2014

Cabin Crew Attestation - Cabin Crew

Institut Mermoz
Paris
05-2014

Bachelor - Sport Marketing

Isefac
Lille
09-2012

2 Years Diploma - Communication

IUT
Tours
06-2011

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Multitasking Abilities
  • Calm Under Pressure
  • Problem Resolution
  • Cultural Sensitivity
  • Reliability and punctuality
  • Safety awareness

Timeline

Csoa

Easyjet Switzerland
11.2023 - Current

Cabin Crew

Easyjet Switzerland
04.2016 - Current

Cabin Crew

EasyJet
02.2015 - 10.2015

Lifeguard

Centre Aquatique Du Lac
06.2008 - 06.2014

2nd Year Study - Tourism

Tunon

Cabin Crew Attestation - Cabin Crew

Institut Mermoz

Bachelor - Sport Marketing

Isefac

2 Years Diploma - Communication

IUT
Julie GRATIAS