JULIA CLARK FAUTER
Montserrat
Summary
Proven Sales Expert at Result CX, adept in CRM software and exceptional client engagement, I've significantly expanded customer bases through innovative sales strategies and robust market analysis. My adaptability and communication skills have consistently enhanced client satisfaction and team dynamics, showcasing a unique blend of technical proficiency and interpersonal acumen.
Overview
14
14
years of professional experience
Work History
Sales Expert
Result CX
02.2025 - Current
- Created detailed reports on sales performance metrics for management review.
- Developed and implemented successful sales strategies to increase customer base.
- Advised managers and executives on product pricing, using market research to identify competitor prices and ideal profit margins for specific merchandise.
- Maintained accurate records of all sales activities using CRM software programs.
- Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided timely follow-up with prospects via email or phone calls after initial contact was made.
Business Development Representative
Result CX
07.2023 - 01.2025
- Posed as models for advertising, artistic creation and display of goods.
- Monitored and reported on the effectiveness of business development strategies and tactics, suggesting adjustments as needed.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Produced sales documents, finalized deals and filed records.
- Assisted in the creation of business development policies, processes, and standards.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Work & Travel
01.2011 - 12.2021
Customer Service Representive, Teleoperator
Webhelp/ Sellbytell
Valencia
09.2020 - 07.2021
- Home office position for two different projects (Levi`s/ Pepe Jeans and Hackett)
- Handling inbound calls, fast and effective response to inbound emails, Outbound calls, quote creation and follow up, stock availability, awareness of Online store promotions, initiate & manage post sales requests (logistic, refunds, exchanges, delivery etc), covering order cancellations, solve status queries, cross languages if necessary, using multiple tools ( CRM, Salesforce etc) with high quality, efficient and customer centric approach
Service Representive
Thomas Cook/ Condor
Mallorca
01.2019 - 09.2020
- Airport and Hotel customer service for German and English clients on a high standard
- Communication (written and spoken), transaction handling, handling calls, solid relationship building, planning, booking, selling, tax returns, resolve complaints and requests, de-escalation, teamwork and 'customers first' attitude
Social worker in residential care institution
ZAB- Center for work and education
Frankenthal
09.2015 - 08.2018
Educator in residential care
LUZIE- Center for individual pedagogic Education
Ludwigshafen am Rhein
09.2014 - 09.2015
Social worker
Johann-Peter-Hebel-Heim
Mannheim
07.2012 - 08.2014
Education
State recognized educator - Social Pedadgogy
College for Social Work
Heidelberg10.2008
Yoga instructor -
Indiv Yoga
PortugalCoach for Children and Teenagers -
GNPE
Adventure educator -
N.E.W. Institut
FreiburgSkills
- Adaptability
- Communication Skills
- Customer Service
- Computer Skills
- Communication
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Creative Thinking
- Ability to Learn Quickly
- Sales strategy
- CRM software
- Client engagement
Hobbies and Interests
- Travelling
- Books & Philosophie
- Outdoorsport
- Yoga
Languages
- German
- English
- Spanish
- C2
- 1
- B2
- 1
Timeline
Sales Expert
Result CX
02.2025 - Current
Business Development Representative
Result CX
07.2023 - 01.2025
Customer Service Representive, Teleoperator
Webhelp/ Sellbytell
09.2020 - 07.2021
Service Representive
Thomas Cook/ Condor
01.2019 - 09.2020
Social worker in residential care institution
ZAB- Center for work and education
09.2015 - 08.2018
Educator in residential care
LUZIE- Center for individual pedagogic Education
09.2014 - 09.2015
Social worker
Johann-Peter-Hebel-Heim
07.2012 - 08.2014
Work & Travel
01.2011 - 12.2021
State recognized educator - Social Pedadgogy
College for Social Work
Yoga instructor -
Indiv Yoga
Coach for Children and Teenagers -
GNPE
Adventure educator -
N.E.W. Institut