Julia Castelló Martí
Terrassa
Summary
Dedicated Business Analyst with 5 years of experience, specializing in strategy development, enhancing customer experience, and optimizing processes. Adept at leveraging analytical skills to drive informed business decisions. Committed to upholding principles of a high bar, ownership, teamwork, and fostering positive vibes.
Overview
5
5
years of professional experience
Work History
Operations Business Analyst
Glovo
03.2022 - Current
- Working for Live Operations department (Customer Service) analyzing the customer satisfaction,productivity of the agents (and other KPIs) to enhance the performance across WE, SEE and ECA countries.
- Improved business direction by prioritizing customers (CX) and implementing changes based on the Analysis.
- Collaborated with stakeholders to define project objectives and criteria.
Account Manager
Glovo
03.2021 - 02.2022
- Manage a portfolio of 60 Top Accounts
- Create long-term relationships with the most important restaurant accounts in the Balearic and Canary Islands, ultimately maximizing their financials, marketing efforts, engagement, and satisfaction
- Achieved to grow their business by x2 GMV
- Forecast and track key account metrics to improve operational efficiency of the partners (i.e., Avoid kitchen saturation, decrease delivery time) to achieve the best customer experience possible
- Developed exclusivity proposals and contracts to improve Glovo's market share
- Signed 26 exclusivity contracts with Tier 1 partners.
CONSULTING
EY
09.2019 - 02.2021
- Launched & managed digital transformation projects for Tier 1 clients in the hospitality industry (NH and Radisson Hotel Group)
- Analyzed, managed & communicated with international clients (European, Asian, and American), being part of the International Requirements department, to adjust IT product (SAP) to the requirements of the country.
LEAN FOCUS CONSULTING
02.2019 - 07.2019
- Analyzed & optimized structural and strategy costs of companies, improving their solvency levels
- Applied Lean methodology: negotiate with different providers to optimize client's costs
- Was responsible for several projects that improved the efficiency and management of clients.
Education
Master Business Administration -
THE POWERMBA
Barcelona, Spain12.2023
Bachelor's in Business Administration -
POMPEU FABRA UNIVERSITY
Barcelona, Spain12.2023
Erasmus in Newcastle University - BBA -
NEWCASTLE UNIVERSITY
Newcastle, UKBaccalaureate Diploma. Scientific with economics Branch -
LA VALL SCHOOL
Barcelona, Spain06.2019
Skills
- Microsoft Office (Excel, Power Point, Word)
- SQL
- Looker
- SAP
Additional Information
- Analytics
- Management
- Negotiation
- Problem Solving
- Teamwork
- Leadership
Languages
Spanish (Native)
Catalan (Native)
English (High)
Further Experience
- Volunteer Work: Collaborating in Soup Kitchens, Nursing homes, and Food banks projects.
- Federated Player: Hockey Player (2005-2016) and captain (2013-2015).
Extracurricular Activities
Private Tutor: Mathematics, economics, Spanish and English teacher to high school students. (09/01/15 - 09/01/19) Au Pair: Mathematics, economics, Spanish and English teacher to high school students. (06/01/17 - 08/01/17) Field Hockey Coach in Athletic Terrassa Hockey Club (2015-2016)
Timeline
Operations Business Analyst
Glovo
03.2022 - Current
Account Manager
Glovo
03.2021 - 02.2022
CONSULTING
EY
09.2019 - 02.2021
LEAN FOCUS CONSULTING
02.2019 - 07.2019
Master Business Administration -
THE POWERMBA
Bachelor's in Business Administration -
POMPEU FABRA UNIVERSITY
Erasmus in Newcastle University - BBA -
NEWCASTLE UNIVERSITY
Baccalaureate Diploma. Scientific with economics Branch -
LA VALL SCHOOL
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