JUDE OMORUYI OSIFO IYAMU

• Analyzed Customer Data to identify anomalies and proactively combat fraud
• Created a Fraud Risk Assessment Framework to detect and mitigate vulnerabilities
• Executed KYC Procedures to ensure compliance and improve customer verification

• Facilitated Customer On-boarding and built strong relationships to ensure smooth transitions and high satisfaction
• Processed Payments and Handled Refunds while resolving post-booking issues using Salesforce, enhancing customer trust and experience
• Provided Technical Support for the Exoticca app, documenting solutions to empower users and expedite resolution times

• Delivered Advanced Technical Support via email, live chat, and web, configuring Ledger devices and account settings to enhance user experience
• Utilized Ticketing Systems to efficiently manage support requests and ensure timely issue resolution
• Guided Customers in Troubleshooting, providing clear solutions to restore service functionality

• Delivered exceptional customer support via phone, email, and chat, Handling high volumes of inquiries daily.
• Maintained a customer-centric culture by exceeding expectations and Achieving high satisfaction scores.

• Contributed to team success, consistently achieving call center performance metrics.

• Coordinated Airport and Hotel Pick-Ups for a hassle-free travel experience
• Resolved Immigration Issues and developed customer service policies to enhance service quality and client satisfaction