Jubail Ahmed
Summary
Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 4 years of fine dining experience.
Overview
4
4
years of professional experience
Work History
Waiter
Jalsa Ghar Indian Restaurant
Essex, London
09.2022 - 10.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained knowledge of menu items, leading to accurate order taking.
- Explained dish components clearly to inform customers' decisions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Kept tables clear of used crockery, glassware and cutlery.
- Increased order value by upselling sides, drinks and desserts.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Manager
Hotel Zia
Sylhet , Bangladesh
08.2020 - 08.2021
- Implemented cost reduction measures, reduced overhead expenses.
- Led performance reviews, identified areas for improvement.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
Bachelor of Science -
New city college
london09.2022
Higher National Diploma - Civil Engineering
Sylhet Polytechnic Institute
Sylhet 07.2018
ssc - Science
ppm high school
Sulhet02.2014
Skills
- Customer Service
- Table clearing
- Menu memorisation
- Table setting
- Table check-ins
- Order taking
Languages
English
Upper intermediate
B2
bangla
Advanced
C1
Hobbies
Playing Football , Cricket , Gardening , Listening music ,movies and Cooking
Timeline
Waiter
Jalsa Ghar Indian Restaurant
09.2022 - 10.2024
Manager
Hotel Zia
08.2020 - 08.2021
Bachelor of Science -
New city college
Higher National Diploma - Civil Engineering
Sylhet Polytechnic Institute
ssc - Science
ppm high school
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