Juan Sebastian Reyes Quagliarello
sant Andreu ,Spain
Summary
Driven and resourceful, equipped with exceptional organisational skills and ability to manage multiple tasks seamlessly. Proficient in coordinating operations and providing top-notch customer service. Committed to enhancing operational efficiency and creating safe, productive environment in any role.
Overview
9
9
years of professional experience
Work History
Retail facility manager
Optima Retail
Barcelona
04.2024 - 03.2025
- Managed preventive maintenance schedules for big companies like Adidas, Fundí, Louis Vuitton
- Improved system reliability through preventive maintenance practices.
- Performed preventive maintenance to prevent future breakdowns.
Customer complaints handler
Webhelp
Barcelona
12.2023 - 02.2024
- Managed large volumes of customer queries, leading to a more informed client base.
- Resolved conflicts efficiently for improved customer relations.
- Identified recurring complaints, improving the overall service quality.
- Demonstrated empathy whilst dealing with distressed customers, preserving company image.
Freight coordinator
LDI
Bogota
03.2023 - 09.2023
- Built strong professional relationships to increase client base.
- Achieved client satisfaction by providing excellent customer service.
- Carried out day-to-day duties accurately and efficiently.
- Monitored fleet performance continuously for proactive problem detection and resolution.
- Provided detailed instructions to drivers, ensuring safe and efficient deliveries.
- Coordinated with drivers for timely delivery of goods.
Customer service representative
Binance
Bogota
09.2022 - 02.2023
- Provided top-notch support for increased customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Freight dispatcher
Unlimited Carrier
Bogota
04.2022 - 09.2022
- Negotiated favourable transportation rates for cost-effective operations.
- Tracked shipments to maintain punctuality in deliveries.
- Enhanced communication with clients through regular updates on shipment status.
- Followed up on undelivered freight, minimising customer complaints.
Customer sales representative
Asurion
Bogota
05.2021 - 02.2022
- Met daily targets whilst maintaining a positive attitude under pressure.
- Provided feedback from customers to management for continuous improvement efforts.
- Handled multiple customers simultaneously without compromising quality of service.
- Resolved conflicts for smoother communication channels.
- Developed sales strategies for higher conversion rates.
On job training coach
United Healthcare
Bogota
09.2020 - 03.2021
- Conducted regular skill assessments to identify areas for improvement.
- Improved staff morale with regular interactive meetings and workshops.
- Designed competency models based on job requirements and industry standards to streamline recruitment processes.
- Tailored coaching sessions according to individuals' learning styles, leading to more effective uptake of information.
Collections agent
KM2 - Flagship
Bogota
07.2019 - 02.2020
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
- Demonstrated professionalism whilst dealing with difficult conversations about finances.
- Achieved successful debt recovery by maintaining constant communication with customers.
- Conducted thorough research for enhanced debtor tracing efforts.
Houseman
Sheraton
Clearwater, FL
09.2017 - 04.2018
- Promoted hotel facilities and services actively, increasing awareness among customers.
- Assisted in luggage handling, ensuring seamless arrival and departure experiences for guests.
- Handled emergency situations effectively, ensuring minimal disruption to guests.
- Coordinated with housekeeping staff for effective room cleaning schedules.
Customer service representative
Teleperformance
Bogota
08.2016 - 08.2017
- Processed orders promptly ensuring a positive shopping experience for customers.
- Collaborated with sales team to maximise product visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Streamlined processes through efficient record keeping.
Education
Diploma of Higher Education - Sales and Marketing
Canadian International School
PanamaLanguages
English
Native
Spanish
Native
Timeline
Retail facility manager
Optima Retail
04.2024 - 03.2025
Customer complaints handler
Webhelp
12.2023 - 02.2024
Freight coordinator
LDI
03.2023 - 09.2023
Customer service representative
Binance
09.2022 - 02.2023
Freight dispatcher
Unlimited Carrier
04.2022 - 09.2022
Customer sales representative
Asurion
05.2021 - 02.2022
On job training coach
United Healthcare
09.2020 - 03.2021
Collections agent
KM2 - Flagship
07.2019 - 02.2020
Houseman
Sheraton
09.2017 - 04.2018
Customer service representative
Teleperformance
08.2016 - 08.2017
Diploma of Higher Education - Sales and Marketing
Canadian International School
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