Summary
Overview
Work history
Education
Languages
Timeline
Generic
Juan Sebastian  Reyes Quagliarello

Juan Sebastian Reyes Quagliarello

sant Andreu ,Spain

Summary

Driven and resourceful, equipped with exceptional organisational skills and ability to manage multiple tasks seamlessly. Proficient in coordinating operations and providing top-notch customer service. Committed to enhancing operational efficiency and creating safe, productive environment in any role.

Overview

9
9
years of professional experience

Work history

Retail facility manager

Optima Retail
Barcelona
2024.04 - 2025.03
  • Managed preventive maintenance schedules for big companies like Adidas, Fundí, Louis Vuitton
  • Improved system reliability through preventive maintenance practices.
  • Performed preventive maintenance to prevent future breakdowns.

Customer complaints handler

Webhelp
Barcelona
2023.12 - 2024.02
  • Managed large volumes of customer queries, leading to a more informed client base.
  • Resolved conflicts efficiently for improved customer relations.
  • Identified recurring complaints, improving the overall service quality.
  • Demonstrated empathy whilst dealing with distressed customers, preserving company image.

Freight coordinator

LDI
Bogota
2023.03 - 2023.09
  • Built strong professional relationships to increase client base.
  • Achieved client satisfaction by providing excellent customer service.
  • Carried out day-to-day duties accurately and efficiently.
  • Monitored fleet performance continuously for proactive problem detection and resolution.
  • Provided detailed instructions to drivers, ensuring safe and efficient deliveries.
  • Coordinated with drivers for timely delivery of goods.

Customer service representative

Binance
Bogota
2022.09 - 2023.02
  • Provided top-notch support for increased customer satisfaction.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.

Freight dispatcher

Unlimited Carrier
Bogota
2022.04 - 2022.09
  • Negotiated favourable transportation rates for cost-effective operations.
  • Tracked shipments to maintain punctuality in deliveries.
  • Enhanced communication with clients through regular updates on shipment status.
  • Followed up on undelivered freight, minimising customer complaints.

Customer sales representative

Asurion
Bogota
2021.05 - 2022.02
  • Met daily targets whilst maintaining a positive attitude under pressure.
  • Provided feedback from customers to management for continuous improvement efforts.
  • Handled multiple customers simultaneously without compromising quality of service.
  • Resolved conflicts for smoother communication channels.
  • Developed sales strategies for higher conversion rates.

On job training coach

United Healthcare
Bogota
2020.09 - 2021.03
  • Conducted regular skill assessments to identify areas for improvement.
  • Improved staff morale with regular interactive meetings and workshops.
  • Designed competency models based on job requirements and industry standards to streamline recruitment processes.
  • Tailored coaching sessions according to individuals' learning styles, leading to more effective uptake of information.

Collections agent

KM2 - Flagship
Bogota
2019.07 - 2020.02
  • Scheduled regular follow-ups with clients; ensured timely debt repayments.
  • Demonstrated professionalism whilst dealing with difficult conversations about finances.
  • Achieved successful debt recovery by maintaining constant communication with customers.
  • Conducted thorough research for enhanced debtor tracing efforts.

Houseman

Sheraton
Clearwater, FL
2017.09 - 2018.04
  • Promoted hotel facilities and services actively, increasing awareness among customers.
  • Assisted in luggage handling, ensuring seamless arrival and departure experiences for guests.
  • Handled emergency situations effectively, ensuring minimal disruption to guests.
  • Coordinated with housekeeping staff for effective room cleaning schedules.

Customer service representative

Teleperformance
Bogota
2016.08 - 2017.08
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Collaborated with sales team to maximise product visibility and sales.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Streamlined processes through efficient record keeping.

Education

Diploma of Higher Education - Sales and Marketing

Canadian International School
Panama

Languages

English
Native
Spanish
Native

Timeline

Retail facility manager

Optima Retail
2024.04 - 2025.03

Customer complaints handler

Webhelp
2023.12 - 2024.02

Freight coordinator

LDI
2023.03 - 2023.09

Customer service representative

Binance
2022.09 - 2023.02

Freight dispatcher

Unlimited Carrier
2022.04 - 2022.09

Customer sales representative

Asurion
2021.05 - 2022.02

On job training coach

United Healthcare
2020.09 - 2021.03

Collections agent

KM2 - Flagship
2019.07 - 2020.02

Houseman

Sheraton
2017.09 - 2018.04

Customer service representative

Teleperformance
2016.08 - 2017.08

Diploma of Higher Education - Sales and Marketing

Canadian International School
Juan Sebastian Reyes Quagliarello