Juan Acedo

• Experienced in constantly maximizing lead generation through strategic tactics such as adding value and personalization

-Identify, generate and qualify leads (potential business opportunities) through various channels (cold calling, email, networking)

• Be responsible for the security of the hotel and its guests overnight ( The most important task in my opinion )
• Providing a proper customer service to guests by assisting with late check-ins, handling guest inquiries, compliances and addressing any issues that may arise during the night
• Performing general maintenance tasks such as cleaning common areas, resetting meeting rooms, and responding to requests for additional towels or amenities
• Responding to emergencies such as medical incidents, security breaches, or fire alarms by following established protocols and ensuring the safety of guests and staff

• Developing strategies to help drive sales growth -Identify and reach out potential clients to generate new business opportunities
• 200 Outbound Meetings scheduled in 2 years and 8 deals signed
• Employee of the month twice

• Ensuring the safety and security of the entire hotel ,preparing reports and managing opera system to deal with late arrivals and early departures among others.

-Collect handover/ safe keys from reception and late duty manager

-First walk round of entire hotel, windows and doors checked, corridors cleared of trays and rubbish

-Check fire box/individual fire plans

-Check duty manager diary

-Registration cards updated and filed away

-Newspaper ordered and posted

-Vouchers handed in

-Wake up calls entered into Opera and report printed

-Night audit sheet completed.

-Complimentary dockets-rate variance/ credit limits

-Bar Pm cashed up, bar and lounge left clean and tidy

• CWT delivers easy and innovative solutions to optimize business travel for the organization.

-Help business travelers to organize journeys with a range of personalized services that keep them safe, connected and productive

• 12hours shift day in- day out that gave me opportunity to work during afternoons and night shifts and have a deeper knowledge about daily duties at the hotel and in house guests
• Ensure the security of the premises during the night and safety of all the guests
• Dealing with any inquiries and compliances
• Greeting guests, check them in and out, assist with reservations and provide general information about hotel and amenities
• Completing various administrative tasks, such as processing payments, updating guest information in the computer system, and preparing reports for the management team.