Juan Miguel Lopez Mangiova
Resumen profesional
A passionate and dedicated professional in the tourism sector. I have acquired a range of skills and experience in customer service roles, including communication and problem-solving. I am open to exploring new and challenging environments as a way to foster personal development and bring a fresh perspective to my career. Studying and working abroad, while experiencing new cultures, has significantly contributed to my personal growth. I value the importance of learning new languages, which has become a hobby for me. I also recognize that being bilingual has been an important tool that I use in the tourism industry.
Datos destacados
9
9
years of professional experience
1
1
Certification
Experiencia
Museum supervisor
Tourism Groups International
Amsterdam
03.2022 - 01.2024
- Guide, support, and train team members to ensure an effective team.
- Handle customer complaints; work under pressure and efficiently to resolve issues.
- Prepare periodic reports on visitor attendance, exhibition performance, and other key performance indicators (KPIs).
- Amsterdam, The Netherlands
Passenger agent
Jet2
Palma, Mallorca
01.2017 - 01.2021
- Responsible for check-in and boarding of all international flights. Experience in a dynamic work environment, which contributed to the improvement of my organizational and time management skills.
- Provided continuous support to passengers from arrival to departure. This contributed to the development of communication and problem-solving skills, especially in unexpected situations.
- Use of departure control systems such as Altea, Go Now, and Iport, which facilitated the management of the entire passenger journey and provided familiarity with new technologies.
- Palma, Mallorca
Waiter at hotel
Melia Calvia Beach Hotel
Calvia, Mallorca
01.2015 - 01.2017
- Responsibilities included serving pool and beach customers, as well as managing payment for additional services.
- Experience in an environment that enabled the development of essential skills, such as teamwork, resilience, and time management.
- Working at a high-end beach hotel allowed me to expand my network and meet people from different parts of the world.
- Calvia, Mallorca
Formación
Curso - Tourism
University of the Balearic Islands (UIB)
09.2013 -
Programa de intercâmbio Erasmus -
Università Degli Studi di Bologna (Rimini)
09.2017 - 2 2018
Certificado de Ensino Superior - Social Sciences
Nuestra Señora de Montesión
09.2001 - 9 2012
Enfatiza tus habilidades clave
- Microsoft Office
- Word
- Excel
- PowerPoint
- Altea
- Go Now
- Iport
- Highly adaptable
- Strong communication skills
- Performs well under pressure
- Problem-solving skills
Sitios web, porfolio, etc.
Diplomas
- First aid
- Labour Risk Prevention (UIB)
- Food-handling course
- Air Reservations and fares and air tickets issue by Amadeus (UIB)
Languages
Spanish
Nativo
C2
English
Avanzado
C1
Italian
Intermedio
B1
German
Básico
A2
Portugués
Básico
A2
Catalán
Nativo
C2
Personalised
- Chess
- Football
- Learning Languages
- Reading
- Travelling
Cronología
Museum supervisor
Tourism Groups International
03.2022 - 01.2024
Programa de intercâmbio Erasmus -
Università Degli Studi di Bologna (Rimini)
09.2017 - 2 2018
Passenger agent
Jet2
01.2017 - 01.2021
Waiter at hotel
Melia Calvia Beach Hotel
01.2015 - 01.2017
Curso - Tourism
University of the Balearic Islands (UIB)
09.2013 -
Certificado de Ensino Superior - Social Sciences
Nuestra Señora de Montesión
09.2001 - 9 2012