Juan Martin Karszenbaum
Summary
Organized and dependable candidate successful at managing duties with a positive attitude. Excellent work ethic, willingness and eagerness to learn new skills and adapt to new and different environments. Ability to handle multiple priorities as well as the ability to delegate when necessary.
Overview
9
9
years of professional experience
Work History
Receptionist
Canary Island Paradise, S.L.
09.2019 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained team members on new hotel services and products to support promotional efforts.
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Waiter
Coral Ocean View
05.2019 - 09.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Construction Worker
Tenerife Properties
06.2018 - 04.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Waiter
Explotaciones Parque la Paz, S.L.
07.2017 - 09.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Head Waiter
CB SOLUCIONES HOSTELERAS 1974
01.2015 - 06.2017
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with suppliers to ensure streamlined deliveries for more efficient stock management.
Education
High School Diploma -
Instituto IES San Miguel
San Miguel, Tenerife, Spain06.2017
B2 Language Certification -
EOI Los Cristianos
Los Cristianos, Tenerife, Spain06.2017
Skills
- Staff and schedule Management
- Coordination of various departments
- Facility Management
- Room Assignments
- Staff Training
- Facility Tours
- Conflict Resolution
- Bank Deposits
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Dutch
Beginner (A1)
Timeline
Receptionist
Canary Island Paradise, S.L.
09.2019 - Current
Waiter
Coral Ocean View
05.2019 - 09.2019
Construction Worker
Tenerife Properties
06.2018 - 04.2019
Waiter
Explotaciones Parque la Paz, S.L.
07.2017 - 09.2017
Head Waiter
CB SOLUCIONES HOSTELERAS 1974
01.2015 - 06.2017
High School Diploma -
Instituto IES San Miguel
B2 Language Certification -
EOI Los Cristianos
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