Juan Diego Lozano Martín
Sayville
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation.
Strong attention to detail along with terrific telephone and email etiquette. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Highly organized and efficient with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records.
Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members.
Demonstrated ability to improve office processes for better workflow and client satisfaction.
Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Catalonia Hotels & Resorts
Ronda
10.2021 - Current
- Input customer data into reservation systems and updated to reflect room changes.
- Managed company calendar and scheduled events.
- Processed and distributed internal and external communications.
- Completed basic bookkeeping and document filing.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Scheduled and confirmed appointments for clients and staff.
- Maintained a clean and organized reception area to uphold company image.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Bell Person
Catalonia Hotels & Resorts
Ronda
07.2021 - 10.2021
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Offered assistance with various tasks related to guest check-in and check-out procedures.
- Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Escorted VIP's upon arrival and departure from the hotel premises.
- Communicated effectively with team members in order to provide exceptional customer service.
- Fulfilled special requests from guests such as additional linens or towels for rooms.
- Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
- Gathered information from front desk about important and upcoming guests.
Education
Higher Professional Education - Tourist Accommodation Management
I.E.S Cánovas Del Castillo
Málaga, Spain06-2015
Some College (No Degree) - Psychology
Universidad De Málaga
Málaga, SpainSkills
- Mail coordination
- Appointment confirmation
- Initiative-taking
- Phone etiquette
- Conflict management
- Skilled in Microsoft software
- Meeting scheduling
- Client communication
- Sensitive information handling
- Bookkeeping
- Multi-line telephone systems
- Time management
- Administrative skills
- Hospitality services
- Customer service
- Verbal and written communication
- Fluent in English and Spanish
- Travel coordination
- Decision-making
- Attention to detail
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Front Desk Receptionist
Catalonia Hotels & Resorts
10.2021 - Current
Bell Person
Catalonia Hotels & Resorts
07.2021 - 10.2021
Higher Professional Education - Tourist Accommodation Management
I.E.S Cánovas Del Castillo
Some College (No Degree) - Psychology
Universidad De Málaga
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