JUAN Viegas Martínez

Text writing and editing

Monitoring of online and offline campaigns

Preparation of newsletters and press releases.

Management and monitoring of social networks to increase brand visibility.

Adaptation of the style to the type of text and the target audience.
• Creation of content strategies to improve SEO.
• Content management in content management platforms (CMS).
• Management of content management and SEO analysis tools, such as WordPress and Google Analytics.
• Implementation of content strategies for product or service launches.
• Writing and adaptation of communications, reports and articles.
• Collaboration with designers and copywriters to create campaigns.
• Design of the brand's visual identity and dissemination through available channels.
• Design and maintenance of web pages, applications and user interfaces.
• Design of sketches and layouts of logos, labels, packaging, infographics, among others.
• Record of promotions and results, and support in the preparation of performance reports.
• Communication with clients by email and social networks.
• Identification of the strengths and weaknesses in the strategies used, and implementation of improvements.
• Preparation of marketing materials, such as photographs and texts for physical and digital media.

• Registration and coding of telephone interactions.
• Accurate and efficient response to customer queries and requests.
  • Attention to customer complaints and cordial incident management.
  • Quick identification of customer needs.
  • Compliance with the objectives and goals set by the company.
  • Resolution of incidents and customer complaints in an effective and empathetic manner.
  • Customer service and attention.
  • Constant updating of knowledge necessary for the position.

• Business promotion through different channels and supports.
• Development of strategies for sales and customer loyalty.