Jessica Nogueira
Lostallo
Summary
Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Secretarial Assistant
E.M.S Events, Marketing And Strategies Sagl
10.2023 - Current
- Answer phone calls and redirect them when necessary
- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
- Prepare and disseminate correspondence, memos and forms
- File and update contact information of employees, customers, suppliers and external partners
- Support and facilitate the completion of regular reports
- Develop and maintain a filing system
- Check frequently the levels of office supplies and place appropriate orders
- Make travel arrangements
- Document expenses and hand in reports
- Undertake occasional receptionist duties
Insurance Broker Consultant
Atena Partners Sagl
02.2019 - 09.2023
- Invent effective marketing strategies to sell insurance plans to new clients or up-sell to current clients
- Use methods such as networking, cold calling etc to spot opportunities and cultivate trust with potential customers
- Gauge the condition of business or individual customers and discover plans according to their requirements
- Collaborate with clients to introduce them with befitting risk management strategies
- Submit regular reviews of progress to interested parties
- Retain and renew bookkeeping systems, database and records
- Oversee insurance claims to ensure fair dealing and satisfaction
- Accomplish predetermined development goals by obtaining new clients
- Follow the market trends and continuously refurbish knowledge on products and services
- Fulfil all policy requirements
Administrative Secretary
JL Brokers
06.2018 - 02.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Claims Adjuster
Zurich Insurance
02.2013 - 01.2018
- Reduced error rates in claims adjudication through meticulous attention to detail and thorough documentation review.
- Utilized data analysis tools to identify trends in claims processing times, enabling targeted improvements in departmental efficiency.
- Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
- Maintained compliance with industry regulations and company policies while adjudicating health insurance claims.
- Improved customer satisfaction levels by providing clear communication and prompt resolution of claim inquiries.
- Ensured accuracy of claim payments by conducting thorough audits and identifying areas for improvement.
- Streamlined processes for efficient handling of large volumes of daily claims submissions without compromising quality or accuracy standards.
Education
Comercial Employee AFC -
CPC
Lugano, Switzerland06.2017
Certificate of Attendance - Linguistic Year in German
Palottis
Schiers,Switzerland06.2013
Skills
- Data entry proficiency
- Document Preparation
- File Management
- Proofreading expertise
- Spreadsheet Creation
- Calendar Management
- Meeting Coordination
- Customer Service
- Office Administration
- Organization
- Accounts Payable
- Confidentiality understanding
- Appointment Scheduling
- Sales Support
- Office Management
- Microsoft Office
- Invoice Processing
- Appointment Coordination
Languages
Portuguese
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
Timeline
Secretarial Assistant
E.M.S Events, Marketing And Strategies Sagl
10.2023 - Current
Insurance Broker Consultant
Atena Partners Sagl
02.2019 - 09.2023
Administrative Secretary
JL Brokers
06.2018 - 02.2019
Claims Adjuster
Zurich Insurance
02.2013 - 01.2018
Comercial Employee AFC -
CPC
Certificate of Attendance - Linguistic Year in German
Palottis
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