Jürgen Fittkau
Food and Beverage
Barcelona,Barcelona
Summary
Professional with hands-on experience in food and beverage industry, prepared to enhance service quality and operational efficiency. Strong focus on teamwork and achieving results, adaptable to changing needs and reliable in all tasks. Skilled in customer service, inventory management, and maintaining cleanliness standards. Known for effective communication, problem-solving, and positive attitude.
Overview
16
16
years of professional experience
Work History
Food and Beverage Assistant
The Hollytree Hotel and Spa-Kentallen
09.2024 - 09.2025
- I have worked as a food and beverage assistant in a busy restaurant that caters for 100 guests in an evening.
- I have taken charge of a large section in my time of employment. I was responsible for the taking of drink and food orders. Also ensuring that my guests received outstanding service.
- I would cover breakfast service with the emphasis again on outstanding service.
- I am very customer service orientated.
- I'm comfortable working as part of a team in a busy environment.
Food and Beverage Supervisor
The Boxing Hare-Oxfordshire
07.2023 - 08.2024
- I work in a busy restaurant serving Lunches and Dinner.
- I take main responsibility for the orders of our guests meals.
- With constant communication with the kitchen as to the volume of orders that is comfortable for our small kitchen team, ensures a great service along with amazing food.
- We serve a busy lunch on a Sunday. Usually catering to 130 people over the course of the day I am a methodical worker with an eye for detail.
- My professional attitude and excellent customer care skills make me an Ideal candidate for any future employer.
Food and Beverage Assistant
Highland Hotel-Fort William
06.2023 - 07.2024
- I am working as an assistant in the restaurant in a coach tour hotel.
- I'm seeking something that aligns more to my experience in terms of giving that one on one dining experience
- I'm a professional individual who has a passion for the hospitality trade.
Food and Beverage Supervisor
Laura Ashley The Belsfield Hotel-Windermere
06.2022 - 05.2023
- I am one of 2 Supervisors based in the restaurant.
- I am responsible in managing a group of 6 permanent restaurant staff. I oversee breakfast that accommodates 115 people.
- I meet and greet guests and ensure they are given the best possible service from breakfast ,lunch and dinner.
- I mentor and train staff.
- I keep up to date on functions and coordinate preparation of events.
- I also run events and coordinate the preparation of and the running of events itself. These duties are a small description of the day to day duties I undertake in a busy hotel.
Food and Beverage Assistant
Rhinefield House Hotel-Brockenhurst
02.2021 - 04.2022
- I was Flexible in The Hotel. With going into Lockdown I Also worked with the Maintenance department in helping with the up keep of the hotel
- I worked in the Lounge/Bar where I would take orders from guests, deliver food and drink and assist in day to day tasks that pertained to cleaning schedules.
- I also did night porter shifts . In this role, alongside another colleague i was responsible for carrying out nightly tasks as well as for the safety and security of the building.
Assistant
The Birch-Woburn Sands
10.2018 - 03.2021
- A busy restaurant that accommodates 160 people on a busy Sunday.
- I cover all areas of the floor in terms of customer service and satisfaction. I am looking for progression in my chosen profession.
General Assistant
Conference and Banqueting-Wood Bay, Auckland
09.2015 - 10.2018
- Duties
- Set up conference rooms (10) for various conferences for the week/daily basis
- Retrieving function sheets and planning the week
- Ensuring efficient running of conferences
- Working busy functions/weddings on service and bar
- Assisting in restaurant as and when required
- Making note of maintenance issues and cleaning of general areas
Food and Beverage Supervisor
The County Hotel-Chelmsford
08.2014 - 08.2015
- Duties
- Ensure meetings rooms are set up to company standards
- Meet and greet the organiser
- Point of contact between hotel staff and client
- Ensure the meeting is supervised to a high standard
- Delegate daily duties
- Communicate with the kitchen with regards to dietary requirements
- Ensure efficiently service including avoiding or dealing with potential challenges
- Wedding and meeting room show arounds
General Assistant
The Kings Head Inn-Bledington
06.2013 - 08.2014
- Duties
- In the absence of the assistant manager ensure efficient shift coverage and supervision
- Processing orders on a Be-Poz system
- Restaurant bookings on an open table system
- Reception shift
- Enquiries and processing room reservations
- Ensuring any potential challenges are dealt with effectively
Restaurant Supervisor
The Basingstoke Country Hotel-Basingstoke
11.2012 - 06.2013
- Duties
- Opening and closing restaurant
- Cashing up, general day to day cash procedures
- Responsible for department inductions
- Ensuring meals are delivered timelessly
- Meeting, greeting and seating guest in the restaurant
Food and Beverage Supervisor
Champneys Tring Resort & Spa-Tring
05.2012 - 11.2012
- Duties
- Compiling work schedule for the team
- Compiling lunch and dinner menus
- Pre-shift briefings
- Shift de briefings
- Problem solving with regards to guest and team members.
Food and Beverage Supervisor
Walton Hall Hotel-Stratford-upon-Avon
03.2011 - 05.2012
- Duties
- Ensuring correcting set-ups for breakfast, lunch and dinner
- Meeting greeting guests
- Delegating staff duties
- Wedding show arounds
- Training staff members
- Assisting with wedding set-ups
- Silver service style when required
Bar captain and Floor supervisor
Butlins-Skegness
03.2010 - 03.2011
- Duties
- Training staff to work effectively and to company standards
- Assisting hot pass for swift food delivery
- Ensuring any customer related challenges are dealt with effectively
- Previous experience working in South Africa including all reference can be discussed and obtained on request.
Education
GCSE -
Skills
- Customer service
- Food and beverage management
- Team leadership
- Order processing
- Event coordination
- Staff training
- Quality assurance
- Conflict resolution
Timeline
Food and Beverage Assistant
The Hollytree Hotel and Spa-Kentallen
09.2024 - 09.2025
Food and Beverage Supervisor
The Boxing Hare-Oxfordshire
07.2023 - 08.2024
Food and Beverage Assistant
Highland Hotel-Fort William
06.2023 - 07.2024
Food and Beverage Supervisor
Laura Ashley The Belsfield Hotel-Windermere
06.2022 - 05.2023
Food and Beverage Assistant
Rhinefield House Hotel-Brockenhurst
02.2021 - 04.2022
Assistant
The Birch-Woburn Sands
10.2018 - 03.2021
General Assistant
Conference and Banqueting-Wood Bay, Auckland
09.2015 - 10.2018
Food and Beverage Supervisor
The County Hotel-Chelmsford
08.2014 - 08.2015
General Assistant
The Kings Head Inn-Bledington
06.2013 - 08.2014
Restaurant Supervisor
The Basingstoke Country Hotel-Basingstoke
11.2012 - 06.2013
Food and Beverage Supervisor
Champneys Tring Resort & Spa-Tring
05.2012 - 11.2012
Food and Beverage Supervisor
Walton Hall Hotel-Stratford-upon-Avon
03.2011 - 05.2012
Bar captain and Floor supervisor
Butlins-Skegness
03.2010 - 03.2011
GCSE -
Reading,Swimming,Music and Tennis
I am a highly motivated and professional individual who brings a high standard of customer care.
I am able to work in high volume situations with ease whilst maintaining a calm demeanor. I am comfortable taking on responsibility.
I work well with all nationalities.
I am very comfortable with problem solving and and easily deal with difficult situations.
I speak english, a basic amount of german.