Joyce Wagoneka
Marondera
Summary
Dedicated Housekeeping Room Attendant with MSC Cruises, skilled in enhancing guest experiences through exceptional customer service and meticulous cleaning techniques. Proven ability to streamline processes and maintain high hygiene standards, ensuring a pristine environment. Strong organizational skills and effective problem-solving contribute to efficient operations and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
MSC CRUISES
09.2023 - Current
- Performed daily cleaning and maintenance of 18 cabins during morning and evening shifts.
- Ensured thorough cleanliness of cabins prior to passenger onboarding.
- Determine specific cleaning and maintenance duties of the day by comprehending daily
- Streamlined processes to enhance work order completion.
- Maintain pristine condition of floors through regular sweeping and mopping.
- Executed proper wiping techniques to uphold hygiene standards.
- Shampooed and vacuumed carpets, rugs, and drapes, ensuring thorough drying.
- Ensure linens are changed and dirty ones are moved to laundry.
- Managed replacement of laundry bags and proper trash disposal.
- Organized and replenished amenities to enhance guest experience.
- Organized and replenished housekeeping carts after each shift.
- Conducted inspections to confirm appliances were in proper working condition.
- Delivered information on available services to guests.
- Facilitated prompt reporting of maintenance and repair concerns.
Education
Diploma In Agriculture - Agriculture
UMAA Institute of Agriculture
Marondera, Zimbabwe 07.2018
GED - High School Level
Cherutombo High School
Marondera, Zimbabwe 11.2014
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Waste disposal
- Chemical handling
- Maintenance coordination
- Cleaning techniques
- Supply inventory management
- Vacuuming carpets
- Ordering cleaning supplies
- Stain removal
- Dusting surfaces
- Chemical safety knowledge
- Emergency protocols
- Sanitization procedures
- Housekeeping
- Multitasking and prioritizing
- Teamwork and collaboration
- Problem-solving
- Health and safety compliance
- Organizational skills
- Deep cleaning protocols
- Multitasking
- Customer inquiry and response
- Lost and found management
Timeline
Housekeeping Room Attendant
MSC CRUISES
09.2023 - Current
Diploma In Agriculture - Agriculture
UMAA Institute of Agriculture
GED - High School Level
Cherutombo High School
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