JOSUE PINEDA
LISBOA
Summary
Highly experienced translator with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
Overview
18
18
years of professional experience
Work History
Freelance Translator
TransLingua
02.2015 - Current
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Researched cultural etiquette and specific use of slang words.
- Developed and maintained glossary of technical terms.
Customer Service Representative
Teleperformance
03.2010 - 05.2014
- Delivered courteous customer service over the phone.
- Delivered prompt service to prioritize customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled dissatisfied customers with patience and respect.
Call Center Representative
SYKES
06.2006 - 03.2010
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Arts - Liberal Arts And General Studies
Los Angeles Pierce College
Woodland Hills, California06.2001
High School Diploma -
Reseda High School
Reseda, California.11.1993
Skills
- Document Translation
- Proofreading skills
- Verbal and written communication
- Able to run 42 k marathons
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
German
Upper intermediate (B2)
Timeline
Freelance Translator
TransLingua
02.2015 - Current
Customer Service Representative
Teleperformance
03.2010 - 05.2014
Call Center Representative
SYKES
06.2006 - 03.2010
Associate of Arts - Liberal Arts And General Studies
Los Angeles Pierce College
High School Diploma -
Reseda High School
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