Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Timeline
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José Manuel Franco Contreras

Jerez de la frontera

Summary

Investigation Specialist with a strong focus on regulatory compliance, Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Extensive experience in risk management and regulatory compliance. Over 4 years of team management experience, developing strategic plans, and enhancing performance to meet stringent regulatory standards. Recently completed a Master’s degree in Compliance and AML, providing a comprehensive understanding of compliance strategies and regulatory frameworks, particularly in AML and CFT

Overview

7
7
years of professional experience
1
1
Certification

Work history

AML Investigation Specialist

Amazon
Barcelona
01.2023 - Current
  • Enforced Amazon's Policy Guidelines to maintain site quality and ensure compliance with regulatory requirements
  • Developed and led training programs, enhancing new hire productivity and fostering continuous improvement
  • Played a key role in Amazon's first gift card user verification project, achieving a 20% reduction in verification time and improving accuracy while ensuring regulatory compliance and AML.
  • Implemented process enhancements that led to an increase in customer satisfaction related to KYC processes
  • Collaborated with cross-functional teams on special projects, driving compliance and operational efficiency.
  • Completed extensive risk assessments when conducting investigations.

Team Manager

Esports team
Chile & Mexico
12.2017 - 04.2022
  • Managed team operations for multiple esports teams, overseeing over 15 individuals, including players, coaching staff, and support personnel
  • Developed and implemented strategic plans for team performance, ensuring compliance with league regulations and organizational standards
  • Conducted performance reviews and provided actionable feedback to enhance team effectiveness and individual development
  • Fostered a collaborative and high-performance team culture by organizing regular team meetings, training sessions, and team-building activities
  • Maintained clear and effective communication with players, coaches, sponsors, and other stakeholders to ensure smooth operations and alignment with team goals
  • Monitored team performance metrics and adjusted strategies to improve outcomes and achieve competitive success.

Education

Compliance master's degree -

Universidad Católica de Ávila

Double Degree in Labor Relations and Human Resources -

Universidad Europea de Madrid
09.2022 -

Bachelor's Degree in Human Resource Management - undefined

Universidad de Cádiz

undefined

Skills


  • Compliance and Risk Management

    • Expertise in regulatory compliance, anti-money laundering (AML), and risk management, ensuring adherence to industry standards and regulatory requirements


  • IT Security

    • Strong knowledge in implementing IT security measures, cybersecurity practices, and risk mitigation strategies


  • Project Implementation

    Proven ability to drive the implementation of compliance controls and IT security technologies, enhancing operational efficiency and reducing risks


  • Process Improvement

    • Ability to identify and implement process enhancements to improve compliance and risk management outcomes


  • Communication and Presentation

    • Effective communication, presentation, and relationship management skills in a multicultural environment

Certification


  • Certified Lean Six Sigma Yellow Belt
  • Google Project Management Certificate
  • Regulatory Compliance by Pennsylvania University
  • IBM Generative AI for Cybersecurity Professionals

Accomplishments

    Amazon Awards:

    Rising Star Award (Promising new hired)

    Prime Player Award (Outstanding individual performance)
    Transformer Award (Innovative contributions to key projects)
    Make A Difference Award (Significant impact on project success and team performance)

Languages

Spanish
Native
English
Advanced (C1)
Korean
Beginner

Timeline

AML Investigation Specialist

Amazon
01.2023 - Current

Double Degree in Labor Relations and Human Resources -

Universidad Europea de Madrid
09.2022 -

Team Manager

Esports team
12.2017 - 04.2022

Compliance master's degree -

Universidad Católica de Ávila

Bachelor's Degree in Human Resource Management - undefined

Universidad de Cádiz

undefined

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José Manuel Franco Contreras