José Luis De Arriba Villares
Arroyomolinos
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Training Instructor
NCR
03.2021 - Current
- Enhanced trainee learning experience by incorporating real-world examples and hands-on activities in training sessions.
- Developed comprehensive technical training programs, resulting in improved employee skill sets and workplace efficiency.
- Collaborated with subject matter experts to ensure accurate and up-to-date content for training materials.
- Evaluated trainee performance through assessments, providing constructive feedback for continuous improvement.
- Customized training content to meet specific departmental needs, optimizing employee engagement and knowledge retention.
- Delivered targeted coaching sessions for employees seeking to improve their technical skills or advance their careers within the organization.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
Technical Specialist
NCR
04.2015 - 03.2021
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Investigated system issues and implemented resolutions to reduce downtime.
- Maintained authoritative knowledge through continued education and ongoing training.
- Authored best practices documentation for use in new personnel onboarding processes.
Senior Customer Engineer
NCR
05.2005 - 04.2015
- Enhanced customer satisfaction by addressing and resolving complex technical issues promptly and efficiently.
- Streamlined troubleshooting processes for improved resolution times and increased customer satisfaction.
- Implemented proactive maintenance plans, reducing overall service calls and minimizing customer disruptions.
- Championed knowledge-sharing culture within the engineering department through contribution in creating robust documentation resources.
- Answered incoming support inquiries via chat, phone and email.
- Trained customers to use and maintain equipment to reduce service issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Improved team productivity by providing expert guidance and mentoring junior engineers on best practices.
- Researched and identified solutions to technical problems.
Customer Engineer
NCR
12.2000 - 05.2005
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Implemented process improvements that led to increased efficiency in managing service requests and maintaining inventory levels.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
Outsourced Customer Engineer
NCR
02.1998 - 12.2000
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Implemented process improvements that led to increased efficiency in managing service requests and maintaining inventory levels.
- Providing service maintenance to NCR equipments in Banking and retail.
- On-site NCR equipments instalations, HW & SW.
Education
Computer Tecnical Engineering - Computer Systems Engineering
Polytechnical Technical University
Madrid09.1995
Bachelor of Science - Primary ,secondary School And Bachelor in Science
Colegio San Buenaventura
Madrid06.1994
Skills
- Multitasking
- Organizational skills
- Training delivery
- Adaptability
- Classroom management
- Cross-functional training
- Technical support
- Attention to detail
Certification
Air conditioning and Heating industrial and domestic systems , certificate in new installations and maintenance by Industry Spain department.
Since 2005 to present I work simultaneously with NCR because I like the job.
Timeline
Technical Training Instructor
NCR
03.2021 - Current
Technical Specialist
NCR
04.2015 - 03.2021
Senior Customer Engineer
NCR
05.2005 - 04.2015
Customer Engineer
NCR
12.2000 - 05.2005
Outsourced Customer Engineer
NCR
02.1998 - 12.2000
Computer Tecnical Engineering - Computer Systems Engineering
Polytechnical Technical University
Bachelor of Science - Primary ,secondary School And Bachelor in Science
Colegio San Buenaventura
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