Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Josine Tax

Horssen

Summary

I enjoy creating an overview and making practical tasks work smoothly in everyday life. Planning, coordination, and administrative work suit my skills well, and I thrive with responsibility and collaboration across teams. I work in a structured way, take initiative, and am flexible when needed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Reception Substitute

Hotel Odense
06.2024 - 01.2025
  • Managed guest check-ins and check-outs while ensuring high guest satisfaction by promptly addressing questions, resolving issues, and delivering excellent customer service throughout their stay.

Intern

Tid Til Ro
08.2024 - 11.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, proficiency and expanding technical skill set.

Intern + Student Assistant

GF Forsikring
01.2023 - 07.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.

Sales Assistant

Elgiganten
10.2021 - 06.2023
  • Advised customers on choosing home appliances that best matched their needs and budget.
  • Ensured a professional and comfortable shopping experience by asking clarifying questions and providing detailed product information.
  • Stayed up to date on the latest products and features to offer relevant and knowledgeable guidance.
  • Contributed to departmental sales goals by building strong customer relationships and following up on the sales process.
  • Assisted with restocking shelves, maintaining product displays, and ensuring a clean and organized sales area.

Volunteer Football and Gymnastics Coach

Ager­skov Youth Association, AUF, Agerskov
08.2016 - 10.2022
  • Volunteer Football Coach 2021-2022Coached children (ages 7-12) focusing on skills development and teamwork
  • Volunteer Gymnastics Coach 2016-2018Coached children (ages 7-12) in rhythm and tumbling
    Ensured safety and tailored training to individual needs

Waitress, Kitchen Assistant, Dishwasher, Cleaning

Agerskov Kro Og Hotel
08.2016 - 10.2021
  • Started as a dishwasher in the kitchen, quickly demonstrating responsibility and strong work ethic, which led to taking on more diverse tasks.
  • Worked as a waiter at events, gaining experience in customer service and handling busy situations.
  • Cleaned rooms with a focus on quality and attention to detail.
  • Assisted in the kitchen, which strengthened my understanding of teamwork, hygiene, and workflows in a professional kitchen environment.

Education

Bachelor - International Buskiess And Marketing

Business Academy SouthWest (Erhvervsakademiet Sydv
Odense
01.2025

AP Degree - Marketing Management

UCL – University College Lillebaelt
Odense
06.2023

Skills

    Professional Experience

  • Hospitality and Customer Service: 55 years of experience in customer service, waiting tables, cleaning, and kitchen assistance – with a strong focus on responsibility, collaboration, and quality
  • Sales: 1 year and 8 months of experience in customer interaction, upselling, and goal-oriented sales
  • Marketing: 10 months of experience in digital marketing, content creation, SEO, CRM, and social media management

    • Digital Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, etc)
  • Adobe Creative Suite (Photoshop, InDesign, etc)
  • WordPress – beginner level
  • Meta Business Manager
  • VMCMS, Frog (CMS and content platforms)
  • Social Media (SoMe): Planning, strategy, and content creation

    • Personal Skills

  • Positive and supportive approach
  • Cross-cultural understanding and empathy
  • Subject matter expertise and ability to adapt communication to the target group
  • Strong organizational skills and initiative
  • Experience working both independently and in teams

Certification

KRON-certificering - Travel leader with a focus on freedom from pressure, calmness, care, and nature.

Languages

Dutch
Upper intermediate (B2)
German
Elementary (A2)
English
Upper intermediate (B2)
Thai
Beginner (A1)
Danish
Bilingual or Proficient (C2)

Timeline

Intern

Tid Til Ro
08.2024 - 11.2024

Reception Substitute

Hotel Odense
06.2024 - 01.2025

Intern + Student Assistant

GF Forsikring
01.2023 - 07.2023

Sales Assistant

Elgiganten
10.2021 - 06.2023

Volunteer Football and Gymnastics Coach

Ager­skov Youth Association, AUF, Agerskov
08.2016 - 10.2022

Waitress, Kitchen Assistant, Dishwasher, Cleaning

Agerskov Kro Og Hotel
08.2016 - 10.2021

Bachelor - International Buskiess And Marketing

Business Academy SouthWest (Erhvervsakademiet Sydv

AP Degree - Marketing Management

UCL – University College Lillebaelt

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Josine Tax