JOSEP MOYA VELA
Xàtiva
Summary
A costumer service professional with background in providing exceptional customer support. Proven ability to handle customer inquiries efficiently and resolve issues promptly. Demonstrated skills in communication and problem-solving, able to work in Spanish, English or Catalan and with costumers from any Age Range.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Support and Costumer Service Agent
Marktel
07.2023 - Current
- Company Overview: Digital support agent for CaixaBank and Imagin, with multiple training like Senior service, app insider, office service and attention in different languages.
- Simultaneous attention in English, Spanish and Catalan.
- Handling with Salesforce and different bank terminals.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Increased client retention through proactive communication, anticipating guests' needs and excellent customer service.
- Able to manage with costumers from different countries, ages and situations.
Bar Waiter
Bar El Chiringuito
01.2023 - 06.2024
- Waiter in terrace and interior of the bar, also collaborating in decision making and providing ideas for special events.
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Anticipated guest needs and provided proactive service.
Event Host
Imagina
01.2022 - 01.2023
- Event host in multicultural events in Xàtiva.
- Compliance with standards of presentation, cordiality and good appearance
- Welcoming, friendly service and personalized advice to customers
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Customer service during long time slots during the events.
Education
Higher Grade - Multiplatform Applications Development
Dr. Lluis Simarro
Xàtiva, Valencia, Spain.05-2026
Psychology - Psicología
University of Valencia
Valencia, Spain06.2023
B2 First - Languages
Cambridge English
Valencia, V08.2019
Data Science - Ciencia de datos
Universitat Politecnica De Valencia
Valencia, Spain06.2019
Bachelor of Science - Maths And Physics.
I.E.S. Josep De Ribera
Xàtiva, Valencia, Spain01.2016
Skills
- Complaint handling
- Live chat support
- Social media support
- CRM software
- Customer service
- Remote support
- Technical troubleshooting
- Data collection
- Time flexibility
- Teamwork
- Problem-solving skills
Certification
- B2 FIRST-Cambridge English
- Food handler course, Damito SLU - Tecnas training
- Caixabank and ImaginBank digital support training, 50 hours
- CaixaBank Pilot Group Training to Implement AI in Saleforce, 26 hours
- ATO Training, Office Care
Languages
Español
Valenciano
Inglés
Timeline
Digital Support and Costumer Service Agent
Marktel
07.2023 - Current
Bar Waiter
Bar El Chiringuito
01.2023 - 06.2024
Event Host
Imagina
01.2022 - 01.2023
Higher Grade - Multiplatform Applications Development
Dr. Lluis Simarro
Psychology - Psicología
University of Valencia
B2 First - Languages
Cambridge English
Data Science - Ciencia de datos
Universitat Politecnica De Valencia
Bachelor of Science - Maths And Physics.
I.E.S. Josep De Ribera
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