Jose Alfredo Mateos Acebes
Madrid
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Logiscenter
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Manager
Foundever
07.2022 - 01.2024
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Dutch Customer Service Agent
Foundever
01.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Handled customer inquiries and suggestions courteously and professionally.
Trainer
PSA Group Madrid
10.2021 - 12.2021
- Educated clients on proper use of products and systems.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Built and maintained professional relationships with vendors and suppliers.
Dutch Customer Service Agent
Branddocs
06.2021 - 08.2021
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Worker
Cofares
06.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Worker
Yamato
07.2017 - 02.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Delivery Driver
DHL
06.2016 - 06.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Junior Account Manager
Corporate DNA
03.2012 - 05.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
Education
MBA - Economics
Zadkine
Rotterdam06.2012
High School Diploma -
C.S.G Calvijn
Rotterdam06.2010
Skills
- Account Management
- Project Management
- Regulatory Compliance
- Talent Development
- Handling Escalations
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Account Manager
Logiscenter
01.2024 - Current
Customer Service Manager
Foundever
07.2022 - 01.2024
Dutch Customer Service Agent
Foundever
01.2022 - 07.2022
Trainer
PSA Group Madrid
10.2021 - 12.2021
Dutch Customer Service Agent
Branddocs
06.2021 - 08.2021
Warehouse Worker
Cofares
06.2021 - 08.2021
Warehouse Worker
Yamato
07.2017 - 02.2021
Delivery Driver
DHL
06.2016 - 06.2017
Junior Account Manager
Corporate DNA
03.2012 - 05.2016
MBA - Economics
Zadkine
High School Diploma -
C.S.G Calvijn
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