JOSE TORRENS
104-B, PREBO I, EL PINAL RES. APT2-1 VALENCIA
Summary
I consider myself an engineering professional who can work in different Telecommunications companies. In my case, I have chosen Information Technology area (IT); where I have dedicated and hands-on experience in installing, configuring, maintaining and troubleshoot either computer devices (PC, Laptops, Printers, Smartphones) VM Servers, and network devices as well. Throughout my professional experience, I have obtained wide knowledge within IT area, regarding technical support to users and networks administration. I have over four (04) years of experience working as IT support analyst and Assistant Networking specialist. Addition to, I would like to belong a strong company where I can go on growing as a professional into this field and put all my knowledge in practice and acquire new ones. Therefore, I am looking forward to applying for the position of Assistant IT Manager / Assistant IT Officer.
Overview
8
8
years of professional experience
Work History
ASSISTANT IT MANAGER
AMBASSADOR CRUISE LINE / BSM CRUISE
06.2023 - Current
- Support to Guests and crew onboard with personal devices (Laptop/mobiles) in different OS (Windows, Android & MAC).
- Active Directory, Outlook, Windows 10 and Windows Server 2019.
- Troubleshooting on PC hardware / software and basic printers repairs.
- Knowledge about POS / Micros system (RESCO).
- Set up, monitor and break down embarkation check-in equipment and operations.
- Assist Guests for internet issues.
- Assist to IT Manager with daily tasks and keeping all IT systems and equipment onboard up, hardware, cabling, networks, software and other issues.
- Attending critical calls, issues or requests 24/7.
- Understanding of current VSAT antenna technology and system.
- Ensure that security updates and antivirus programs are running on all systems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IT NETWORKING SPECIALIST
FERRENORTE PERU SAC
08.2019 - 12.2020
- Offered troubleshooting of proposed designs, discerning potential weaknesses and suggesting remediation possibilities.
- Performed system requirement analyses during pre-deployment operations to confirm post-deployment compatibility with connected devices.
- Simplified high-level business requirements into actionable hardware design plans for use in network design frameworks.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
NETWORKING ASSISTANT/ IT SUPPORT
ARMY FORCES OF VENEZUELA
02.2016 - 08.2018
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided faculty and staff with security software and network configuration support.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Performed network security design and integration duties.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Monitored network hardware operations to evaluate proper configuration
Education
Bachelor of Science - Telecommunications
UNIVERSITY OF ARMY FORCES
VALENCIA, VENEZUELA05.2013
Skills
- User Support
- Security Planning
- Planning and Coordination
- CCNA Knowledge
- Networking Structured cabling
- Windows (98, vista, XP, 7, 8 y 10) Android, Linux (Ubuntu) Virtual Machines (Virtual Box and Hyper-V) Windows Server 2019 Active Directory, Group Policy, DNS, DHCP, Storage, Failover clustering CCNA Knowledge CCTV Outlook/Office 365 RESCO
- Responsible Visionary and communicative Good interpersonal relationships Proactive Pride in work by creating positive energy, excitement and fun Respect for all co-workers and guests Able to develop camaraderie with team members
- Proactive approach to problem solving Ability multiple demands, remain calm and effective under pressure, and resolve issues quickly
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
OTHER INFORMATION
- Passport N.- 170852137
- Provisional Seaman’s book (4682). Venezuela
- STCW courses.
- Yellow fever vaccine
- Full Covid vaccinated (Sinopharm).
- Fiber optic installation course.
- CISCO CCNA v7 courses.
- Cybersecurity Essentials course.
- CompTIA + course.
- Windows Server 2019 course.
Additional Information
WORK REFERENCES:
- Mr. Dmitry Sobolev. IT Manager. Ambassador Cruise Line. +79602520170
- Mr Oswaldo Arteaga. Accountant. Ferrenorte Peru SAC. +17867952895
- Mr. Ojilvis Marin. IT Manager. Army Forces of Venezuela. +584129831930
Timeline
ASSISTANT IT MANAGER
AMBASSADOR CRUISE LINE / BSM CRUISE
06.2023 - Current
IT NETWORKING SPECIALIST
FERRENORTE PERU SAC
08.2019 - 12.2020
NETWORKING ASSISTANT/ IT SUPPORT
ARMY FORCES OF VENEZUELA
02.2016 - 08.2018
Bachelor of Science - Telecommunications
UNIVERSITY OF ARMY FORCES
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