Henry Sacasa Medina

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Developed and implemented procedures to detect and prevent fraud.

• Identified key technology defects to streamline problem resolution.
• Increased customer satisfaction ratings to improve Branding Acceptance over Customer Satisfaction.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Extended analysis to assist technology team efforts to escalate and resolve issues.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.

• Acted as first point of contact and set appointments for prospective clients.
• Set appointments with salespeople and potential customers.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

▪ Management of Schedules, Work Agenda and Booking.

▪ Prescriptions Assistance, Electronic Medical Records Account Requests.

▪ Prescription Contact Lenses Sales and Retail.

▪ Troubleshooting and Customer Care Representative.

Business: Medical Health Care Provider.