José Garrido
Madrid
Summary
Target-driven sales professional with 18 years of experience in consistently achieving and exceeding sales targets. Expert in deploying a broad range of sales strategies and techniques to drive revenue growth. Proven ability to generate new revenue streams while building strong, long-term customer relationships and retention.
Overview
31
31
years of professional experience
Work History
Account Manager
UPS Supply Chain Solutions
Madrid
08.2018 - Current
- Facilitated management of key accounts, establishing long-term relationships through consistent strategic communication.
- Addressed client concerns rapidly, ensuring high satisfaction and loyalty levels.
- Assisted throughout sales cycle, from prospecting to contract finalisation and closing.
- Met or exceeded sales objectives consistently.
- Monitored weekly sales to contribute to senior leadership reports for strategic planning.
- Expanded sales volume by identifying and pursuing potential clients in new territories and market channels.
- Obtained new business by recognising potential clients and developing customised proposals.
Area Sales Manager IBERIA
UPS Supply Chain Solutions
Madrid, Spain and Portugal
01.2008 - 07.2018
- Assisted in developing and implementing sales strategies to help increase market share and profitability.
- Supported sales team in achieving quarterly targets through planning and resource allocation.
- Nurtured relationships with clients to secure contracts and aid revenue growth.
- Guided employees in training sessions to enhance team performance.
EMEA Sales Operations
UPS Supply Chain Solutions
Madrid, Spain
05.2005 - 12.2008
- Worked collaboratively with team members to meet deadlines and KPIs
- Compiled weekly sales reports for management review, highlighting trends, achievements, and areas for improvement.
- Facilitated interactive workshops and seminars to enhance team collaboration and individual performance.
- Designed customised training materials to meet the specific needs of diverse teams within the organisation.
EMEA Senior BD Support
Menlo Worldwide
Madrid, Spain
09.2003 - 05.2005
- Contributed to the development of business strategy documents, underlining growth opportunities.
- Created detailed reports on business development activities and outcomes for management review.
- Developed business plans to establish revenue and growth.
Customer Service Supervisor
Menlo Worldwide
Madrid, Spain
09.2002 - 09.2003
- Managed team of customer service representatives, fostering an environment focused on high-quality client support.
- Audited work and customer service processes to identify improvement areas.
Pricing Analyst
Emery Worldwide
Madrid, Spain
09.2000 - 09.2002
- Created and maintained a centralised database of pricing information, enabling efficient access and analysis for strategic planning.
- Crafted customised pricing solutions for key accounts, strengthening business relationships and securing long-term contracts.
Air Import Operations
Emery Worldwide
Madrid, Spain
07.1995 - 09.2000
- Addressed customer concerns or complaints to provide satisfactory solutions to problems, escalating complex issues to supervisors for advice and insight.
- Facilitated international forwarding operations by resolving problems and making decisions regarding transport activities.
Education
Certificate of Higher Education - Logistics
Fundación ICIL
Madrid2002
Skills
- Customer relationship management
- Account management
- Cross-functional collaboration
- Performance tracking
- Client retention
- Goal-oriented
- Highly organised
Accomplishments
- Champions Circle Winner 2023
- Highest Conversion Effectiveness to Plan for SEMEA in 2009
Languages
English
Advanced
C1
Hobbies and interests
- Motor sports
- Digital Marketing
Timeline
Account Manager
UPS Supply Chain Solutions
08.2018 - Current
Area Sales Manager IBERIA
UPS Supply Chain Solutions
01.2008 - 07.2018
EMEA Sales Operations
UPS Supply Chain Solutions
05.2005 - 12.2008
EMEA Senior BD Support
Menlo Worldwide
09.2003 - 05.2005
Customer Service Supervisor
Menlo Worldwide
09.2002 - 09.2003
Pricing Analyst
Emery Worldwide
09.2000 - 09.2002
Air Import Operations
Emery Worldwide
07.1995 - 09.2000
Certificate of Higher Education - Logistics
Fundación ICIL