Final-year tourism student with a keen interest in marketing, event management, and experience design. Proven experience in customer service and sales, with outstanding skills in effective communication, organization, and problem-solving. Complementary training with certifications in digital marketing and management tools. Seeking internship opportunities to contribute innovative ideas in a dynamic environment.
Delivered exceptional customer service to diverse clientele, ensuring a positive shopping experience.
- Enhanced customer loyalty through effective engagement strategies and cross-selling initiatives.
- Managed inventory and utilised RFID systems to maintain stock accuracy and availability.
-Upheld brand standards, contributing to a consistent and high-quality service environment.
Provided tailored product advice and shopping experiences for diverse customer profiles.
Supported inventory management and sales reporting processes to enhance efficiency.
Developed communication skills in English for effective client interaction.
Resolved incidents promptly, prioritising customer satisfaction.
Team collaboration
Adaptability
Results orientation
Effective communication
Customer engagement
Digital Marketing
Google Digital Marketing & Ecommerce – Coursera (2025)
Marketing en Redes Sociales – Hubspot Academy (2025)
Salesforce Essentials – Salesforce Trailhead (In Progress)