JORGE RODRÍGUEZ FIDALGO
Alicante
Summary
Experienced waiter with skills in food and beverage handling and customer service. Seeking a work environment where I can develop my abilities and provide excellent service to customers. I bring extensive experience in the hospitality sector.
Overview
17
17
years of professional experience
Work History
Temple Restaurant Head Waiter
Alicante
Alicante
07.2019 - 07.2023
- Organizing service areas, such as the dining room and terrace, before the restaurant opens
- Setting up tables with tableware and cutlery before opening
- Providing excellent customer service at all times
- Taking customer orders and recording them in the system
- Efficient and professional serving of drinks and food at the table
- Quickly and efficiently clearing dishes and cleaning tables
- Using electronic devices for order-taking
- Advising customers on menu dishes and drinks
- Opening and closing the establishment according to instructions
- Recommending and presenting selected meats
- Presenting the wine list and offering advice on selections
- Processing cash and card payments, and issuing receipts
- Greeting guests upon arrival and handing out menus
- Checking the presentation of dishes before serving
- Monitoring necessary supplies for service and reporting shortages
- Preparing simple beverages like tea, coffee, and juices
- Strict adherence to health and occupational hygiene standards
- Cleaning and organizing the facilities at the end of the day
- Restocking dining area supplies, such as napkins and condiments
- Coordinating with kitchen staff to ensure smooth operations
- Resolving customer problems and complaints in a friendly and professional manner.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Implemented new POS system and trained staff members on use.
- Calculated charges, issued table checks and collected payments from customers.
- Collected tickets and followed proper cash-handling procedures.
- Stocked server areas with supplies before, during and after shifts.
- Suggested additional items to customers to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
Head Waiter at Darsena Restaurant
Alicante
Alicante
03.2018 - 06.2019
- Setting up tables with tableware and cutlery before opening
- Organizing service areas, such as the dining room and terrace, before the restaurant opens
- Providing excellent customer service at all times
- Taking customer orders and recording them in the system
- Restocking dining area supplies, such as napkins and condiments
- Checking the presentation of dishes before serving
- Swift and efficient clearing of dishes and cleaning tables
- Processing cash and card payments, and issuing receipts
- Cleaning and organizing the facilities at the end of the day
- Resolving customer problems and complaints in a friendly and professional manner
- Advising customers on menu dishes and drinks
- Preparing simple beverages like tea, coffee, and juices
- Monitoring necessary supplies for service and reporting shortages
- Greeting guests upon arrival and handing out menus
- Efficient and professional serving of drinks and food at the table
- Strict adherence to health and occupational hygiene standards
- Assisting with cash control and reconciliation at the end of the shift.
Bar and Dining Room Waiter at James's Italian Restaurant
Manchester
Manchester
08.2016 - 01.2018
- Table service
- Keeping tables clean and prepared for the arrival of guests
- Strict adherence to safety and hygiene regulations
- Waiter and bar duties
- Setting up tables with tableware and cutlery before opening
- Organizing service areas, such as the dining room and terrace, before the restaurant opens
- Providing excellent customer service at all times
- Taking customer orders and recording them in the system
- Restocking dining area supplies, such as napkins and condiments
- Checking the presentation of dishes before serving
- Swift and efficient clearing of dishes and cleaning tables
- Processing cash and card payments, and issuing receipts.
Supervisor at TAPEO AND WINE
04.2016 - 08.2016
- Providing information to customers about the menu and wine list
- Organization of the dining room and terrace for service at the beginning of the day
- Maintenance of clean and prepared tables for the arrival of guests
- Strict compliance with safety and food safety regulations
- Recommending dishes and drinks, and assisting customers in making choices
- Preparation of simple dishes and presentations at the bar, catering to customer requests
- Maintaining proper order and hygiene in the dining room and bar
- Noting and placing orders at the bar and kitchen for customer requests
- Delivering orders to diners, ensuring excellent service
- Attending and handling customer payments both at the bar and at tables
- Personalized reception and attention to customers
- Providing the bill to the customer upon request and processing the payment
- Quick and professional resolution of customer complaints and grievances
- Restocking products necessary for the operation of the bar
- Issuing invoices and payment receipts at the cash register
- Answering phone calls and managing reservations
- Processing cash and card payments
- Constant coordination with other waitstaff and kitchen staff for efficient service.
Head Waiter at Albert Square Chop House
Manchester
Manchester
10.2014 - 03.2016
- Setting up tables with tableware and cutlery before opening
- Providing excellent customer service at all times
- Organizing service areas, such as the dining room and terrace, before the restaurant opens
- Taking customer orders and recording them in the system
- Restocking dining area supplies, such as napkins and condiments
- Checking the presentation of dishes before serving
- Swift and efficient clearing of dishes and cleaning tables
- Processing cash and card payments, and issuing receipts
- Cleaning and organizing the facilities at the end of the day
- Advising customers on menu dishes and drinks
- Resolving customer problems and complaints in a friendly and professional manner
- Preparing simple beverages like tea, coffee, and juices
- Monitoring necessary supplies for service and reporting shortages
- Using electronic devices for order-taking
- Coordinating with kitchen staff to ensure efficient service
- Opening and closing the establishment according to instructions
- Assisting with cash control and reconciliation at the end of the shift
- Strict adherence to health and occupational hygiene standards
- Efficient and professional serving of drinks and food at the table
- Greeting guests upon arrival and handing out menus.
Bar and Dining Room Waiter at Little Indian
Mallorca
Mallorca
05.2014 - 10.2014
- Customer service
- Work planning
- With a terrace of 15 tables
- Bar and table service.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Collected tickets and followed proper cash-handling procedures.
- Stocked server areas with supplies before, during and after shifts.
- Filled condiments and napkin containers during slack periods.
Supervisor/Assistant Manager, Beverage Assistant/Waiter at La Viña Spanish Restaurant
06.2006 - 05.2014
- Customer service
- Work planning
- Telephone and email handling
- Teamwork to achieve company objectives
- Customer service
- Implementation of processes and procedures
- Coordination with different departments
- Coordination of work teams
- Execution of sales tasks
- Handling of computer systems and technology
- Problem-solving and incident resolution
- Effective completion of assigned tasks
- Assistance in the management and control of budgets and expenses.
Education
B1 English -
Mancat College
Manchester09-2012
B2 English -
Salford College
Manchester09-2008
Skills
- Service Orientation
- Tray Handling
- Customer Service
- Beverage Preparation
- Dynamism and Proactiveness
- Organization
- Schedule Flexibility
- Professionalism and Seriousness
- English Proficiency
- Punctuality and Responsibility
- Organization and Meticulousness
- Excellent Customer Service
- Education and Courtesy
- Quickness and Efficiency
- Virtual Terminal Payment
- Well-Groomed Appearance
- Punctuality and Commitment
- Point of Sale (POS) system operations
- High-volume dining
- Service prioritization
- Team Supervision
- Menu presentation
- Upselling techniques
- Guest service
- Dining customer service
- Food inspection
- Food station setup
- Liquor, wine, and food service
- Cash Handling
- Wine Pairings
Hobbies and Interests
traveling, swimming, cooking, hiking
Timeline
Temple Restaurant Head Waiter
Alicante
07.2019 - 07.2023
Head Waiter at Darsena Restaurant
Alicante
03.2018 - 06.2019
Bar and Dining Room Waiter at James's Italian Restaurant
Manchester
08.2016 - 01.2018
Supervisor at TAPEO AND WINE
04.2016 - 08.2016
Head Waiter at Albert Square Chop House
Manchester
10.2014 - 03.2016
Bar and Dining Room Waiter at Little Indian
Mallorca
05.2014 - 10.2014
Supervisor/Assistant Manager, Beverage Assistant/Waiter at La Viña Spanish Restaurant
06.2006 - 05.2014
B1 English -
Mancat College
B2 English -
Salford College
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