Jorge Lopez-Hurtado
London
Summary
Profesional and goal-oriented individual with over 10 years of expierence in the hospitality industry ,working both, independently, or as part of a team.
Well versed working in challenging environments earned a reputation as an expert in handing difficult and hard to please guests, turning them in to raving fans.
Overview
4
4
years of professional experience
Work History
Head Waiter-supervisor
THE GORING
London
01.2023 - 01.2024
- Trained new waiters on food service procedures and customer service standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
Head Waiter
Savoy grill Gordon Ramsay
London
08.2021 - 12.2022
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Head Waiter
Franco's mayfair
London
01.2020 - 06.2021
- Trained new waiters on food service procedures and customer service standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
Education
Lifeguard -
A.E.S.N.A.S
Madrid 08-2012
High School Diploma -
Santa Felicia
Lima -Perú Skills
- High standards of personal presentation and customer service
- Work well within a busy,fast enviroment
- Attention to details
- Time management and team work
- Diplomatic and persuasive comunicator
- Point of Sale (POS) system operations
Languages
English
Proficient
C2
Timeline
Head Waiter-supervisor
THE GORING
01.2023 - 01.2024
Head Waiter
Savoy grill Gordon Ramsay
08.2021 - 12.2022
Head Waiter
Franco's mayfair
01.2020 - 06.2021
Lifeguard -
A.E.S.N.A.S
High School Diploma -
Santa Felicia
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