Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Gafo

Marbella,MA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Banquet and Restaurant Server

Club Baur Au Lac
02.2023 - 07.2023
  • Enhanced guest dining experience by providing attentive and personalized service during banquet events and restaurant meals.
  • Ensured efficient meal service by accurately taking and delivering food orders in a timely manner.
  • Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
  • Contributed to a cohesive team environment by assisting fellow servers with tasks when needed, resulting in smooth operations.
  • Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
  • Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.

Room Service Chef De Rang

The Dolder Grand
06.2021 - 04.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
  • Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
  • Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
  • Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
  • Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
  • Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.

Education

BBA -

Les Roches Hotel Management
Marbella, Spain
01.2024

High School Diploma -

Australian VCE St Kevins College
Melbourne, Australia
01.2019

High School Diploma -

French Bac Educated
Iran, Argentina, Spain, Lebanon
06.2015

Skills

  • Wine Pairing Knowledge
  • Exceptional Customer Service
  • Reliable and Punctual
  • Adaptable and Flexible
  • Time management
  • Fine dining experience
  • Multitasking abilities
  • Team collaboration
  • Conflict resolution
  • Interpersonal skills

Languages

Arabic
Beginner (A1)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
German
Intermediate (B1)
Portuguese
Intermediate (B1)

Timeline

Banquet and Restaurant Server

Club Baur Au Lac
02.2023 - 07.2023

Room Service Chef De Rang

The Dolder Grand
06.2021 - 04.2022

BBA -

Les Roches Hotel Management

High School Diploma -

Australian VCE St Kevins College

High School Diploma -

French Bac Educated

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Jorge Gafo