Jorge Gafo
Marbella,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Banquet and Restaurant Server
Club Baur Au Lac
Zurich, Switzerland
02.2023 - 07.2023
- Enhanced guest dining experience by providing attentive and personalized service during banquet events and restaurant meals.
- Ensured efficient meal service by accurately taking and delivering food orders in a timely manner.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Contributed to a cohesive team environment by assisting fellow servers with tasks when needed, resulting in smooth operations.
- Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
- Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
Room Service Chef De Rang
The Dolder Grand
Zurich, Switzerland
06.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
Education
BBA -
Les Roches Hotel Management
Marbella, Spain01.2024
High School Diploma -
Australian VCE St Kevins College
Melbourne, Australia01.2019
High School Diploma -
French Bac Educated
Iran, Argentina, Spain, Lebanon06.2015
Skills
- Wine Pairing Knowledge
- Exceptional Customer Service
- Reliable and Punctual
- Adaptable and Flexible
- Time management
- Fine dining experience
- Multitasking abilities
- Team collaboration
- Conflict resolution
- Interpersonal skills
Languages
Arabic
Beginner (A1)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
German
Intermediate (B1)
Portuguese
Intermediate (B1)
Timeline
Banquet and Restaurant Server
Club Baur Au Lac
02.2023 - 07.2023
Room Service Chef De Rang
The Dolder Grand
06.2021 - 04.2022
BBA -
Les Roches Hotel Management
High School Diploma -
Australian VCE St Kevins College
High School Diploma -
French Bac Educated