Experienced in coordinating multi-department projects, localizing content and delivering high-quality customer experiences across international markets.
Experiencia
Customer Operations
Cepsa-Gasib
Customer service through Salesforce and SAP.
Managing invoicing and administrative control for client accounts.
Preparing monthly and ad hoc reports for internal departments.
Processing and monitoring orders for both bottled and bulk gas.
Coordinating internal communication across departments to ensure smooth operations.
Providing general administrative support in a fully remote work environment.
Coordinator
Four Seasons Hotels & Resorts
Coordinated multiple departments to guarantee VIP and group client experiences.
Managed staff schedules, customer satisfaction and profitability analysis (KPIs) of services offered across departments.
Supervised internal communication to ensure smooth operations and adherence to luxury standards.
E-Commerce Customer Coordinator
PVH (Calvin Klein & Tommy Hilfiger)
Lisbon
I was responsible for training teams of 10-12 new joiners each month, conducting quality control checks to ensure service excellence.
I organized individual performance meetings weekly and monthly to assess and support each team member's development.
Additionally, I facilitated team-building activities and provided ongoing guidance to maintain high standards.
In my role, I listened to customers' questions and concerns, offering the best possible solutions.
I handled troubleshooting and provided information regarding orders, deliveries, payments, and returns, while escalating and rerouting complex matters to other departments when necessary.
My expertise in customer relationship management (CRM) and focus on team development were key to driving success in the organization.
Use of SAP.
Retail Expert
Diageo (Johnnie Walker)
Specialized in sales techniques, customer differentiation, product knowledge, operations, cocktails, and Scottish culture after intensive training.
Handled the sale of limited editions exclusive to the store worldwide, achieving extraordinary sales results with an 85% conversion rate.
Assisted managers, managed B2B and private events, cash counting, scheduled tasting classes and special promotions, and engaged with clients of various nationalities.
Internship - Luxury Fashion Operations
Brunello Cucinelli
Descripción general de la empresa: Solomeo Academy
Supported luxury fashion operations and immersive brand experience at Brunello Cucinelli headquarters, contributing to marketing and operational projects.
Senior Lead Project Specialist – Global Clinical Trials & RWLP en Syneos HealthSenior Lead Project Specialist – Global Clinical Trials & RWLP en Syneos Health
