Jordi Quera Juher
Girona
Summary
Professional with over 12 years of experience. I am a communicative, outgoing, and friendly individual with excellent references and a strong work ethic. I am seeking a stable job to further my professional development.
Overview
12
12
years of professional experience
Work History
Regional Director
British Summer
09.2015 - Current
- Establishment and maintenance of relationships with local clients, schools, businesses, and English academies
- Cultivation of positive and long-lasting relationships with customers and partners.
- Enhancement of brand presence through marketing strategies.
- Supervision of company policy compliance in the region.
- Identification of commercial opportunities in the area.
- Analysis of sales reports and recommendation of improvements.
- Optimization of zone operations to enhance performance.
- Development, allocation, and tracking of established budgets.
- Supervision and support in the search and hiring of new personnel.
- Development and implementation of resource and process optimization strategies.
- Negotiation of contracts and terms of engagement with new clients.
- Collaboration with other departments for the joint development of solutions and proposals.
- Accounting and account management.
- Operational functions and communication with schools or academies abroad.
Hotel Front Desk Manager
Hotel Barcelona House
07.2014 - 09.2015
- Collaborating in the training of the staff under supervision.
- Managing customer complaints.
- Providing support to the staff in their needs, including protocols and everything necessary for the proper performance of receptionists' duties.
- Organizing, directing, and coordinating the work of the supervised personnel.
- Collaborating with the establishment's management and/or other departments.
- Creating monthly schedules for the staff and communicating personnel changes, such as hiring, departures, absences, etc., to management.
- Participating with other departments in the management of the establishment.
- Communicating with the cleaning staff to prepare the rooms.
- Swift and effective resolution of customer complaints and grievances.
- Providing friendly and professional customer service at all times.
- Receiving calls and managing reservations.
- Welcoming incoming guests and performing check-ins.
- Booking activities and excursions for guests through partner companies.
- Updating room availability in the system and sales platforms.
Front Desk Receptionist
Hotel Playa Sol
06.2011 - 08.2014
- Welcoming and receiving guests upon their arrival at the hotel.
- Coordinating reservations both in person, over the phone, and online.
- Coordinating with the housekeeping department to prioritize room preparation.
- Timely and proper shift turnover, reporting any incidents that may have occurred.
- Providing courteous customer service and swiftly resolving issues.
- Managing the hotel reception telephone switchboard and wake-up call service.
- Providing information to guests about the hotel and performing check-ins and check-outs.
Hotel Bellboy
Great Fosters Hotel
06.2012 - 04.2013
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
Education
Tourism Diploma - Tourism And Management Studies
Universitat De Girona (UDG)
Girona06.2013
High School Diploma -
High School Diploma
Girona 06.2007
Skills
- Manager experience
- Sales Skills
- Office Proficiency in Microsoft Office
- Incident Resolution
- Adaptability and Composure
- Efficiency and Dynamism
- Clear and Effective Communication
- Operational Skills
Languages
Catalan
Spanish
English
French
Italian
German
Timeline
Regional Director
British Summer
09.2015 - Current
Hotel Front Desk Manager
Hotel Barcelona House
07.2014 - 09.2015
Hotel Bellboy
Great Fosters Hotel
06.2012 - 04.2013
Front Desk Receptionist
Hotel Playa Sol
06.2011 - 08.2014
Tourism Diploma - Tourism And Management Studies
Universitat De Girona (UDG)
High School Diploma -
High School Diploma
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