Jordan Cairns
Clackmannanshire
Summary
Always working to the highest standards, I’ve been recognised in every role for going above and beyond for customers. My strongest qualities are problem solving, critical thinking and professional communication. I have excellent skills in ICT with a HNC in Business and Administration.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
University Of Stirling
02.2023 - 11.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Administered car parking fees and fines, overseeing complaint resolution, appeal evaluations, and communication with our third-party parking agency
Employment Advisor, Caseworker
Kura British Medical Association
01.2022 - 01.2022
- Independently researching via self management, union members employment queries and contacting via phone call, email and chat queries
- Administrative duties; Microsoft Office, Teams, CRM and Citrix
- Employment advice; Checking payslips and contacting payroll, GDPR, NHS and Statutory employment rights, advice re; formal disciplinaries and grievances, bullying and harassment claims, EWTD rights, liaising with employers, interview coaching and more.
Administrator and Customer Support Agent
AnywhereWorks
01.2020 - 01.2022
- Contact centre, the position involved being a virtual administrator, receptionist and customer support agent for thousands of companies, changing hats constantly
- Self-scheduled, working independently from home.
Civil Servant, Caseworker
Department of Work and Pensions
01.2018 - 01.2020
- Casework from start to finish for child maintenance service
- Conflict resolution, evaluating conflicting reports and dealing with emotional clients
- Strong focus on team work skills.
Cafe Customer Assistant
Morrisons
01.2017 - 01.2018
- Providing excellent customer service, manning the till and upselling whilst working under pressure in a busy, low staff cafe.
Education
HNC Administration & IT -
Forth Valley College
01.2016
ECDL (European Computer Driving License) -
Forth Valley College
01.2016
GCSE/Nat 5 Grades -
Graham High School
01.2015
Skills
- Microsoft Office & IT Qualification
- Administrative skills and qualifications
- Analytical, critical thinking and problem solving
- Working with numbers and data with accuracy
- Reliability and time management
- Team player
- Verbal communications and relationship building
References
References available upon request.
Timeline
Administrative Assistant
University Of Stirling
02.2023 - 11.2023
Employment Advisor, Caseworker
Kura British Medical Association
01.2022 - 01.2022
Administrator and Customer Support Agent
AnywhereWorks
01.2020 - 01.2022
Civil Servant, Caseworker
Department of Work and Pensions
01.2018 - 01.2020
Cafe Customer Assistant
Morrisons
01.2017 - 01.2018
HNC Administration & IT -
Forth Valley College
ECDL (European Computer Driving License) -
Forth Valley College
GCSE/Nat 5 Grades -
Graham High School
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