João Mesquita Guimarães
Porto
Summary
Experienced Hospitality professional, bringing demonstrated success in developing and motivating strong restaurant teams to assist exigent guests. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Venue Manager
Selina Gerês
04.2023 - 12.2023
- Develop and empower the team by providing guidance and training to improve performance and efficiency;
- Working together with the experience team to schedule events;
- Control costs by ensuring operational expenses are within the established budget;
- Manage the venue on a day-to-day basis, ensuring compliance with the F&B strategy and Selina patterns;
- Control quality by ensuring that service and product standards are consistently maintained;
- Conduct daily cash control, ensuring that all financial records(EMEA and BANK CASH) are accurate and complete;
Head Waiter
Selina Gerês
05.2022 - 12.2022
- Managing and controlling stock inventory;
- Cashbox handling;
- Supervising day-to-day bar operations;
- Reporting directly to the F&B Supervisor;
- Responsible for opening and closing procedures;
Waiter
Zero Box Lodge
12.2021 - 04.2022
- Having the ability to attend and handle complaints while establishing a proper service;
- Getting opportunities to upsell;
- Being able to cooperate with both kitchen and staff;
Bartender
PortoBay Hotels & Resorts- PortoBay Flores
11.2017 - 07.2018
- Writing daily reports helping to maintain back-office administration;
- Cashbox Handling;
- Being responsible for cashbox closure and cash handling procedures;
- Dealing with different guests and act on complaints;
Bartender
Jardim na Vila
06.2017 - 08.2017
- Preparing and presenting cocktails;
- Cashbox handling;
- Contributing to a clean and organized workspace;
- Developing my multitasking skills;
Room Assistant
Coliseu do Porto
06.2017 - 08.2017
- Being able to care of the audience, before, during and/or after the show;
- Paying attention to every detail of the show room;
- Having the opportunity to collaborate with the assistant team to offer the best experience possible to the audience;
- Stressful work and constant multi-tasking;
Bartender
Sandeman Terrace
03.2017 - 05.2017
- Detailed service to the costumer/ Table Service;
- Serve and deal with diverse costumers from different nationalities simultaneously;
- Multi-tasking;
Bartender
Clube Porto Rugby
12.2015 - 02.2017
- Having the ability to work effectively with a team under pressure;
- Improving my memory and my attention to details;
- Coping with long and tiring shifts;
Education
Food & Beverage Management- LEVEL 5 - F&B Management
EHTP - ESCOLA DE HOTELARIA E TURISMO DO PORTO
Porto05.2022
Science and Technology Course- HighSchool -
COLÉGIO CEBES
07.2015
Skills
- Food & Beverage
- Hospitality
- Team Leadership
- Operations Management
- Communication
- Ability to work under pressure
- Team player
- Emotionally intelligent
- Empathic
- Shift Management
- Employee Scheduling
- Wine and beverage knowledge
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Venue Manager
Selina Gerês
04.2023 - 12.2023
Head Waiter
Selina Gerês
05.2022 - 12.2022
Waiter
Zero Box Lodge
12.2021 - 04.2022
Bartender
PortoBay Hotels & Resorts- PortoBay Flores
11.2017 - 07.2018
Bartender
Jardim na Vila
06.2017 - 08.2017
Room Assistant
Coliseu do Porto
06.2017 - 08.2017
Bartender
Sandeman Terrace
03.2017 - 05.2017
Bartender
Clube Porto Rugby
12.2015 - 02.2017
Food & Beverage Management- LEVEL 5 - F&B Management
EHTP - ESCOLA DE HOTELARIA E TURISMO DO PORTO
Science and Technology Course- HighSchool -
COLÉGIO CEBES
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