Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jonida Kacollja

Barcelona

Summary

Organized and hardworking candidate with years of experience at managing multiple teams.

Ready for new challenges and to help achieve company goals.

Overview

19
19
years of professional experience

Work History

Content Moderator

Telus International
07.2021 - Current
  • Evaluating if the contents are not violating the guidelines.
  • Maintained a high level of accuracy

JavaScript Full-Stack

Barcelona Code School
01.2021 - 05.2021
  • Completed the Full-Stack coding bootcamp at Barelona Code School, 13 weeks course.

Hostel Manager

Hostel One Barcelona
01.2016 - 01.2020
  • Organizing and managing the teams in the 4 Hostels in Barcelona and 2 in Budapest
  • Managing bookings and pricing
  • Handling providers costs and products
  • Interacting with guests
  • Improving overall review scores and managing online reputation of the chain
  • Recruiting, training and increasing team efficiency
  • Improved the overall score of Hostel One Paralelo from 98 to 99%, of One Ramblas from 97 to 98%, One Budapest from 94 to 96%.

Hotel Front & Back Office

Hotel Galles - Hotel Dock (same chain)
01.2012 - 01.2015
  • Assisting guests and managing payments and reservations
  • Handling the OTAs (online travel agency), inventory and service providers
  • Training and motivating the team
  • Customer satisfaction
  • Employer's positive feedback.

Back Office Assistant

TNT company
01.2006 - 01.2010
  • Utility bill distribution department (water & electricity)
  • Fines department.

Education

Foreign Languages Education

IIS Giosuè Carducci - Liceo Linguistico
Rome

Computer Programming

BCS - JavaScript Full-Stack Online Bootcamp
Barcelona, Spain
05.2021

Skills

  • Full-stack javascript
  • Excel
  • Team Spirit
  • Troubleshooting
  • Friendly Attitude
  • Responsible
  • Ambitious

Accomplishments

  • Managed 'Il Settimo' bar in Paris while i was studying at the university back in Italy. (Sapienza University)
  • Improved my French
  • Speak 5 languages (more to come)
  • Lived in 5 countries and visited 25
  • Promoted from Receptionist to Manager in less than 12 months and to City Director of 2 Hostels in Budapest
  • Contributed in winning Best Hostel in Spain, 8th Best Medium Hostel, 2nd Best Hostel Chain Worldwide on Hostelworld awards.

Languages

Italian
Albanian
English
French
Spanish

Timeline

Content Moderator

Telus International
07.2021 - Current

JavaScript Full-Stack

Barcelona Code School
01.2021 - 05.2021

Hostel Manager

Hostel One Barcelona
01.2016 - 01.2020

Hotel Front & Back Office

Hotel Galles - Hotel Dock (same chain)
01.2012 - 01.2015

Back Office Assistant

TNT company
01.2006 - 01.2010

Foreign Languages Education

IIS Giosuè Carducci - Liceo Linguistico

Computer Programming

BCS - JavaScript Full-Stack Online Bootcamp

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Jonida Kacollja