Jonida Kacollja
Barcelona
Summary
Organized and hardworking candidate with years of experience at managing multiple teams.
Ready for new challenges and to help achieve company goals.
Overview
19
19
years of professional experience
Work History
Content Moderator
Telus International
07.2021 - Current
- Evaluating if the contents are not violating the guidelines.
- Maintained a high level of accuracy
JavaScript Full-Stack
Barcelona Code School
01.2021 - 05.2021
- Completed the Full-Stack coding bootcamp at Barelona Code School, 13 weeks course.
Hostel Manager
Hostel One Barcelona
01.2016 - 01.2020
- Organizing and managing the teams in the 4 Hostels in Barcelona and 2 in Budapest
- Managing bookings and pricing
- Handling providers costs and products
- Interacting with guests
- Improving overall review scores and managing online reputation of the chain
- Recruiting, training and increasing team efficiency
- Improved the overall score of Hostel One Paralelo from 98 to 99%, of One Ramblas from 97 to 98%, One Budapest from 94 to 96%.
Hotel Front & Back Office
Hotel Galles - Hotel Dock (same chain)
01.2012 - 01.2015
- Assisting guests and managing payments and reservations
- Handling the OTAs (online travel agency), inventory and service providers
- Training and motivating the team
- Customer satisfaction
- Employer's positive feedback.
Back Office Assistant
TNT company
01.2006 - 01.2010
- Utility bill distribution department (water & electricity)
- Fines department.
Education
Foreign Languages Education
IIS Giosuè Carducci - Liceo Linguistico
RomeComputer Programming
BCS - JavaScript Full-Stack Online Bootcamp
Barcelona, Spain05.2021
Skills
- Full-stack javascript
- Excel
- Team Spirit
- Troubleshooting
- Friendly Attitude
- Responsible
- Ambitious
Accomplishments
- Managed 'Il Settimo' bar in Paris while i was studying at the university back in Italy. (Sapienza University)
- Improved my French
- Speak 5 languages (more to come)
- Lived in 5 countries and visited 25
- Promoted from Receptionist to Manager in less than 12 months and to City Director of 2 Hostels in Budapest
- Contributed in winning Best Hostel in Spain, 8th Best Medium Hostel, 2nd Best Hostel Chain Worldwide on Hostelworld awards.
Languages
Italian
Albanian
English
French
Spanish
Timeline
Content Moderator
Telus International
07.2021 - Current
JavaScript Full-Stack
Barcelona Code School
01.2021 - 05.2021
Hostel Manager
Hostel One Barcelona
01.2016 - 01.2020
Hotel Front & Back Office
Hotel Galles - Hotel Dock (same chain)
01.2012 - 01.2015
Back Office Assistant
TNT company
01.2006 - 01.2010
Foreign Languages Education
IIS Giosuè Carducci - Liceo Linguistico
Computer Programming
BCS - JavaScript Full-Stack Online Bootcamp