Jonathan Serfaty Franceschi DECKHAND/STEWARD
Barcelona
Summary
Highly experienced and versatile maritime hospitality professional with over 8 years of experience working aboard international cruise ships and luxury passenger vessels. Having excelled as an International Host and Guest Services Agent, I possess an exceptional foundation in high-end guest relations, silver service standards, international safety compliance, and multilingual communication. Holding a solid set of maritime qualifications, including RYA Powerboat Level 2 & RYA PWC. Looking to transition my extensive sea-going expertise into the luxury yachting industry as a Deckhand/Steward. Detail-oriented team player, accustomed to the demanding nature of life at sea and fully committed to delivering an exceptional and impeccable 7-star service onboard.
I am a proactive, disciplined, and fast-learning professional dedicated to continuous career progression. Strongly focused on maintaining the highest standards of safety, reliability, and the seamless day-to-day operation of the vessel.
Overview
4
4
Languages
1
1
Certification
19
19
years of professional experience
Work History
International Host Spanish Speaking
Costa Cruises
Genova, Italy
02.2020 - Current
- Acted as the primary point of contact for Spanish-speaking guests, delivering bespoke, high-end guest relations and ensuring a seamless onboard experience.
- Coordinated international guest services, handled VIP requests, and managed public relations events, maintaining strict luxury hospitality standards.
- Assisted with onboard safety briefings, crowd management drills, and emergency translation, ensuring full compliance with maritime safety regulations.
- Managed cross-departmental logistics to resolve guest issues efficiently, optimizing overall satisfaction and onboard revenue.
- Handled travel arrangements for groups, couples, executives and special needs clients.
Guest Services Agent (Front Desk)
Hostal Travel Barcelona
Barcelona, Spain
11.2019 - 02.2020
- Managed front desk operations, reservations, guest welfare, and provided high-quality concierge recommendations for international travelers.
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
- Handled reservation bookings, modifications, and cancellations with attention to detail.
- Greeted guests upon arrival, providing a warm welcome and efficiently processed check-ins.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Organised restaurant bookings, excursions and taxis for guests.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Monitored security cameras and reported any suspicious activity to ensure guest safety.
Guest Services Agent (Front Desk)
Viking Cruises (Luxury Rivers Division)
Zurich, Switzerland
09.2018 - 10.2019
- Delivered premium front-of-house service onboard luxury river vessels, managing check-in/out procedures, concierge requests, and accounting administration.
- Supervised guest itineraries, organized land excursions, and coordinated local logistical agents at various ports of call.
- Maintained detailed administrative logs, managed cash flows, and supported the onboard management team with daily vessel operations.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Guest Services Agent (Front Desk)
Amistat Beach Hostel Barcelona
Barcelona, Spain
04.2017 - 09.2018
- Overseeing guest check-ins, event coordination, dynamic guest relations, and administrative tasks in a fast-paced tourism environment.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Responded to enquiries from clients, vendors and members of public.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
Recreation Staff
Norwegian Cruise Line
Miami, USA
10.2015 - 03.2017
- Organized and led diverse onboard sports, entertainment, and guests recreation programs, enhancing guest engagement and vibrant atmosphere.Ensured strict adherence to safety protocols across all recreation decks, pools, and public areas during passages and port operations.
- Delivered exceptional, high-energy customer service within a fast-paced, multi-cultural cruise ship environment.
- Planned creative, fun and enjoyable sports activities and lessons, ensuring students participated in enjoyable sporting experiences.
- Closely followed all policies and procedures to ensure children stayed safe and maintained within an enjoyable environment.
- Kept supplies, equipment and facilities in good order for team use.
- Planned creative, fun and enjoyable sports activities and lessons, ensuring students participated enjoyable sporting experiences.
- Identified safety hazards and potential risks quickly, reducing team injuries and increasing player availability.
Sales Executive (Global Sales Associate)
Inversiones Top Cruises
Caracas, Venezuela
01.2008 - 01.2015
- Managed high-volume corporate and luxury cruise bookings, cultivating deep knowledge of global maritime routes, luxury travel trends, and B2B/B2C client relations.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Developed travel itineraries for clients based on budgets and client needs.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
Education
Bachelor's Degree - Tourism & Hospitality Business Management
Universidad Nueva Esparta
CARACAS2015
Skills
- 7-Star Guest Relations & VIP Concierge
- Multilingual Social Hosting
- Bespoke Problem Solving
- Front-of-House & Desk Administration
- Cross-Cultural Communication
- Crowd Management & Safety
- Compliance
- Onboard Logistics & Port Formalities
- Cross-Departmental Collaboration
- Event Planning & Entertainment Coordination
- Sports & Leisure Supervision
- Customer service
- Guest relations
- Event coordination
- Travel arrangements
- Safety compliance
- Crisis management
- Multicultural communication
- Reservation management
- Luxury hospitality
- Team collaboration
- Problem solving
- Attention to detail
- Conflict resolution
- Client satisfaction
- Public relations
- Clear communication
- Effective listening
- Hospitality standards knowledge
- Hospitality etiquette
- Patience and composure
- Health and Safety Compliance
- Multitasking proficiency
- Complaint resolution
- Multilingual communication
- Organisational skills
INFO
- Date Of Birth: 15/01/1988
- Passport: Spanish (EXP. 22/06/2032)
- Seaman´s Book: Spanish (EXP. 22/11/2029)
- LinkedIn: www.linkedin.com/in/jssf2025
- Marital Status: Single
Certification
- STCW | Escola Port | Jun 2024 (Exp. 27/06/2029) | Barcelona, Spain
- ENG1 | The Huxley Practice (MCA) | Sep 2026 (Exp. 14/09/2028) | Mallorca, Spain
- POWER BOAT LEVEL ll | Barcelona Water Sports | Oct 2026 | Barcelona, Spain
- PWC | Barcelona Water Sports | Oct 2026 | Barcelona, Spain
- INTERNATIONAL HOST | Costa Campus | Sep 2019 | Genova, Italy
- PROFESSIONAL BARTENDER INTENSIVE COURSE | Bartender On Academy | Nov 2024 | Caracas, Venezuela
- DISNEY ´´TRAIN THE TRAINER´´ (Official Training) | Disney Company | Mar 2010 | Orlando, Florida USA
- TECHNICAL SALES COURSE | AVAVIT | Jun 2009 | Caracas, Venezuela
Languages
Spanish
First Language
English
Proficient
C2
Italian
Advanced
C1
Portuguese
Advanced
C1
Hobbies and interests
- Football, Pool, Billiards, Karaoke, Bycicle, Golf, Tennis, Padel, Cooking, DJ, Water Sports, Video Games, Card Games, Movies, Music, Driving, Sailing, Nature, Hiking, Beach, Sea, Meditation.
Timeline
International Host Spanish Speaking
Costa Cruises
02.2020 - Current
Guest Services Agent (Front Desk)
Hostal Travel Barcelona
11.2019 - 02.2020
Guest Services Agent (Front Desk)
Viking Cruises (Luxury Rivers Division)
09.2018 - 10.2019
Guest Services Agent (Front Desk)
Amistat Beach Hostel Barcelona
04.2017 - 09.2018
Recreation Staff
Norwegian Cruise Line
10.2015 - 03.2017
Sales Executive (Global Sales Associate)
Inversiones Top Cruises
01.2008 - 01.2015
Bachelor's Degree - Tourism & Hospitality Business Management
Universidad Nueva Esparta