Summary
Overview
Work History
Education
Skills
Skateboarding
Languages
Timeline
Generic
Jonathan Fredin

Jonathan Fredin

Barcelona,B

Summary

Customer-focused individual with a background in customer support (issue resolution, technical assistance, payment verification in telecom) and retail (sales, cashiering, warehouse). Strong communication, problem-solving, and interpersonal skills adaptable to both customer-facing environments.

Overview

6
6
years of professional experience

Work History

Special Needs Support Worker

Karlskrona Municipality
02.2024 - 10.2025

Upon returning to Sweden, I applied my skills in providing necessary support to residents at a new group home facility.

Customer Support Agent

Releasy (Telia)
05.2023 - 01.2024

As a key contact at a major Swedish telecom, I resolved customer issues and actively pursued sales opportunities, contributing to customer satisfaction and revenue.

Content Moderator

Majorel
11.2022 - 04.2023

Diligently moderated user-generated content on TikTok in accordance with established guidelines to maintain platform quality and safety.

Customer Service Agent

NewCo (Bambora)
03.2022 - 11.2022

In this role, I resolved inquiries and provided technical assistance to businesses regarding their rented card terminal systems, including troubleshooting errors and verifying the integrity of payment transfers.

XXL Sport & Wilderness

Andreas Johansson
09.2021 - 02.2022

Handled diverse responsibilities as a Sales Associate, including floor sales, cashiering, and warehouse support.

Special Needs Support Worker

Gothenburg Municipality
05.2021 - 09.2021

Transitioned to Gothenburg and continued providing essential support in two new group homes, dedicated to improving the well-being of residents.

Special Needs Support Worker

Karlskrona Municipality
10.2020 - 05.2021

Facilitated fulfilling and normalized living experiences for residents with disabilities, including Down syndrome and autism, in a group home setting

Hospital

Karlskrona Regional Council
07.2019 - 10.2020

Responsible for the efficient transportation of patients across hospital departments for examinations.

Education

Bachelor of Arts - Spanish

Speakeasy
Barcelona, Spain
06-2025

High School Diploma -

Building And Construction
Karlskrona, Törnströmska
05-2019

Skills

  • Teaching strategies
  • Customer service
  • Problem-solving
  • Active listening
  • Patience and empathy
  • Reliability and punctuality
  • Skateboard maintenance

Skateboarding

My lifelong passion for skateboarding, beginning at age six, led to an early professional opportunity. From ages 14 to 18, I worked extra as a skate school instructor for individuals of all ages

Languages

Spanish
Intermediate (B1)
English
Advanced (C1)
Swedish
Bilingual or Proficient (C2)

Timeline

Special Needs Support Worker

Karlskrona Municipality
02.2024 - 10.2025

Customer Support Agent

Releasy (Telia)
05.2023 - 01.2024

Content Moderator

Majorel
11.2022 - 04.2023

Customer Service Agent

NewCo (Bambora)
03.2022 - 11.2022

XXL Sport & Wilderness

Andreas Johansson
09.2021 - 02.2022

Special Needs Support Worker

Gothenburg Municipality
05.2021 - 09.2021

Special Needs Support Worker

Karlskrona Municipality
10.2020 - 05.2021

Hospital

Karlskrona Regional Council
07.2019 - 10.2020

Bachelor of Arts - Spanish

Speakeasy

High School Diploma -

Building And Construction
Jonathan Fredin