John Ralph Rayala
Madrid
Summary
Experienced professional with a strong background in customer service and sales. Skilled in building customer relationships and addressing their needs effectively. Excellent at multitasking, staying organized, and maintaining a positive attitude. Committed to team success and willing to take on extra responsibilities.
Overview
17
17
years of professional experience
Work History
Business Growth Manager
Invofox
06.2023 - Current
- Built relationships with customers to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Account Executive
Harbiz
11.2022 - 04.2023
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results
- Prepared documentation, finalized sales and maintained records
- Developed strategies using market research with support from cross-functional teams
- Analyzed key competitors to respond to competitive threats
- Sold new products and services and developed new accounts to maximize revenue potential
Senior Business Development Manager
Xeerpa Marketing Solutions
05.2022 - 11.2022
- Generated sales leads through cold-calling, and prospecting resulting 35% increase in sales MRR.
- Developed and delivered sales presentations to potential clients, showcasing company´s products and services.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Utilized selling behaviours to identify and solve customer needs.
- Developed strategic sales initiatives to pitch products and services.
Head of Business Development Manager
Finnovating
07.2021 - 02.2022
- Determined business development opportunities and implemented effective strategies for client acquisition.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Leveraged cold calling, Fintech conferences and referrals to build leads.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Coached, developed and motivated team to achieve revenue goals.
Account Executive Manager
The Power MBA
05.2021 - 02.2022
- Enhanced sales volume through skilled support to both new and inactive customers.
- Consistently exceeded sales quotas by 25% and maintained a 95% client retention rate.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
Sales Manager
Doofinder
02.2021 - 07.2021
- Prospected for new business using databases and other strategies to generate sales.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Performed sales consultations and educated clients on products and services.
- Analyzed business and sales targets using critical problem-solving skills.
- Created and maintained sales environment to support business objectives.
Key Account Manager
STUBHUB
03.2018 - 05.2020
- Consistently exceeded monthly sales goals, resulting in recognition as the top-performing sales agent over 50 for 12 consecutive months.
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Contacted each clients within assigned call list on regular call cycle to discuss needs, resolve issues and up-sell products.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by generating 1.5 Million USD in sales.
Sales Manager
American Express
03.2018 - 10.2018
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Prospected for new business using databases and other strategies to generate sales.
- Provided exceptional customer service and support to ensure AMEX customer satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Business Development Manager
Flight Centre Singapore
01.2015 - 02.2016
- Reached out to potential customers via telephone, email, and in-person inquiries
- Generated new business with marketing initiatives and strategic plans
- Negotiated and closed long-term agreements with new clients in assigned territory
- Represented company and promoted products at conferences and industry events
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Customer Service Representative
Telus International
02.2007 - 10.2010
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
MBA - International Business Management
The PowerMBA
Madrid Spain03.2021
Bachelor of Arts - Broadcast Journalism
De La Salle University
Philippines03.2007
Skills
- Problem Resolution
- Customer Service
- Active Listening
- Team Management
- Good Work Ethic
- Supervision & Leadership
- Customer Assistance
- Mentoring
- Marketing
- Active Learning
- Sales Expertise
- Customer Needs Assessments
Languages
Filipino
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Accomplishments
- Exceeded sales goals of 200% in 2018 and 2019.
- Recognized as Tops Sales Employee of the year 2018 and 2019 for outstanding performance and team contributions.
- Promoted from Customer Service Representative to Team Captain, in less than 12-months.
Timeline
Business Growth Manager
Invofox
06.2023 - Current
Senior Account Executive
Harbiz
11.2022 - 04.2023
Senior Business Development Manager
Xeerpa Marketing Solutions
05.2022 - 11.2022
Head of Business Development Manager
Finnovating
07.2021 - 02.2022
Account Executive Manager
The Power MBA
05.2021 - 02.2022
Sales Manager
Doofinder
02.2021 - 07.2021
Key Account Manager
STUBHUB
03.2018 - 05.2020
Sales Manager
American Express
03.2018 - 10.2018
Business Development Manager
Flight Centre Singapore
01.2015 - 02.2016
Customer Service Representative
Telus International
02.2007 - 10.2010
MBA - International Business Management
The PowerMBA
Bachelor of Arts - Broadcast Journalism
De La Salle University
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