John Melek
Madrid
Summary
Motivated finance student with a passion for investments and emerging technologies, particularly in fintech and blockchain. Hands-on experience through internships, collaborating on investment strategies and managing portfolios. Strong communication, problem-solving, and leadership skills developed through roles in client relations and customer support. Driven to continuously learn and excel in fast-paced, dynamic environments. Seeking to contribute meaningfully in the industry using background in finance, technology, and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apple Technical Advisor
Teleperformance
Cairo
05.2024 - 08.2024
- Provided technical support to customers over the phone and via email regarding Apple products.
- Assisted customers in troubleshooting, diagnosing, and resolving hardware and software issues with their Apple devices.
- Performed remote diagnostic sessions on Macs, iPads, iPhones, Apple TVs, and other related products.
- Resolved customer inquiries and complaints in a timely manner.
- Gathered information from customers to identify root causes of product or service issues.
- Used advanced problem-solving skills to troubleshoot complex technical issues with Apple products.
VERSATILE FINANCE INTERNSHIP
3way finance
06.2023 - 07.2023
- During this internship in finance, I discovered the exciting world of investments
- My responsibilities included managing and analyzing financial documents, as well as participating in portfolio management
- The most enriching aspect was my collaboration with the technical analysis team, under whose guidance I was able to deepen my knowledge of the use of stock market indicators to assess investment performance
- This cross-functional experience gave me a comprehensive overview of the financial sector and provided me with valuable new skills for the future.
TEAM LEADER AND ADVISOR
WELLSPRING
11.2021 - 08.2022
- As a camp counselor, I mentored and supported children, ensuring their safety and participation in activities
- I also effectively delegated tasks and supervised the team, strengthening my leadership and communication skills
- Involved in the life of the camp, I contributed to its positive image
- This experience made me responsible, organized, and gave me a taste for teamwork.
MARKETER
KINGS ACADEMY
03.2020 - 11.2021
- As a business services representative, I played a key role in client relations, reporting directly to the President
- I fostered strong connections with clients, ensuring their needs were met and exceeding their expectations whenever possible
- I maintained open communication channels with the team and the Marketing Director, keeping everyone informed and aligned
- My problem-solving skills were put to the test as I tackled complex customer issues, finding creative solutions that resulted in high satisfaction ratings
- I also played a part in onboarding new employees, sharing my knowledge and contributing to a smooth integration into the team.
Education
bachelor's degree in economics and management -
Université de Strasbourg
Strasbourg, Francebachelor's degree in economics and management -
Université de Franche-Comté
Besançon, FranceBac Français -
Collège de la salle
Cairo, EgyptSkills
- Communication skills
- Technical financial analysis
- Negotiation skills
- Analyzing stock charts
- Attention to Detail
- Problem solving
- Applications of generative AI
- Model training and evaluation
- Automation of routine tasks
- Digital Strategy Development
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Certification
- Google: Artificial Intelligence and Productivity
- MIT: Digital Transformation
- MIT: Generative AI
Timeline
Apple Technical Advisor
Teleperformance
05.2024 - 08.2024
VERSATILE FINANCE INTERNSHIP
3way finance
06.2023 - 07.2023
TEAM LEADER AND ADVISOR
WELLSPRING
11.2021 - 08.2022
MARKETER
KINGS ACADEMY
03.2020 - 11.2021
bachelor's degree in economics and management -
Université de Strasbourg
bachelor's degree in economics and management -
Université de Franche-Comté
Bac Français -
Collège de la salle
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