John Hanney

• Time Management: Mastered in fast-paced kitchen environments to ensure timely delivery during service.
• Communication Skills: Practiced clear and concise communication during service and team interactions.
• Customer Relationship Management: Nurtured relationships with regular diners, now applied to client relationship building.
• Stress Management: Practiced composure in high-pressure kitchen environments.

After working for 6 months on the UK Consumer Team, and setting the highest percentage reached on a quarterly target of 192%, I was promoted to Business specialist and Account Manager.

Client Relationship Management:

• Managed and nurtured a portfolio of key accounts, consistently exceeding client expectations.
• Built strong, lasting relationships with C-level executives, resulting in increased customer retention and repeat business.

Sales Achievement:

• Exceeded sales targets by an average of 20% annually, showcasing a consistent track record of driving revenue growth.
• Successfully negotiated and closed high-value contracts, contributing to a substantial increase in overall company profitability.

Forecasting and Pipeline Management:

• Maintained accurate sales forecasts and managed a robust sales pipeline using CRM tools, enabling accurate resource allocation and revenue projections.
• Proactively identified potential bottlenecks and devised mitigation strategies to ensure consistent sales momentum.

After only 12 months of providing quality service within and out of the kitchen, I was promoted to kitchen manager. My role consisted of ordering, and preparing food while constantly maintaining good relations with our online suppliers and customers.

Consultative Selling:

• Leveraged culinary expertise to effectively consult with clients on their unique needs, translating food preferences into tailored menu offerings.
• Applied consultative selling techniques to understand customer desires and offer personalized culinary solutions, resulting in enhanced guest satisfaction.

Problem-Solving Skills:

• Adapted to unexpected challenges in the kitchen.

Time Management:

• Thrived in high-pressure kitchen environments.

Working in a fast paced sales role with high targets, I thrived within the short time I was working with Chill, high rolling the Commercial Vehicle team on several occasions.

Rapport Building:

• Built quick rapport with inbound leads, establishing trust and rapport within a short time frame to create a foundation for successful sales conversations.
• Leveraged active listening skills to connect with customers on a personal level and tailor solutions to their unique needs.

Time Management and Multitasking:

• Managed a high volume of incoming inquiries, efficiently handling multiple conversations while maintaining a focus on each customer's unique needs.

Goal Achievement:

• Consistently met or exceeded monthly sales targets, showcasing a commitment to results and a strong work ethic.
• Demonstrated resilience in the face of challenges and maintained a positive attitude to drive consistent performance.

An Irish based accounting software company based in Dublin, Big Red Book provided me with intensive training in regards to their software while introducing me to clients, mostly smaller Irish businesses.

Expert Product Knowledge:

• Acquired in-depth understanding of accounting software features, functionalities, and benefits, enabling confident and accurate communication with potential customers.

Objection Handling:

• Addressed customer concerns and objections with confidence, offering clear explanations and relevant examples that countered objections and highlighted software benefits.
• Successfully turned objections into opportunities by showcasing how the software overcomes common accounting pain points.
  

Achieved rapid success in door-to-door sales, consistently surpassing quotas by leveraging persuasive communication, adept objection handling, and building instant rapport.

Customer Engagement:

• Engaged with potential customers in a friendly and approachable manner, quickly establishing rapport and trust during brief interactions.
• Adapted communication styles to connect with diverse individuals, enhancing the customer experience and driving conversions.

Product Knowledge:

• Demonstrated comprehensive understanding of product features, benefits, and use cases, allowing for confident and informative presentations to potential customers.

Resilience and Adaptability:

• Thrived in a challenging and competitive sales environment, demonstrating resilience by persistently pursuing sales opportunities and learning from setbacks.