Johann Van Deventer
Benicassim,Castellon
Summary
Highly experienced IT Manager with over 17 years in the Cruise industry. Excellent reputation for resolving problems and improving customer satisfaction. Always willing to go the extra mile to ensure that the end result is something the team can be proud of.
Overview
18
18
years of professional experience
Work History
IT Manager
Royal Caribbean International
Miami
02.2006 - Current
- Oversee entire IT operation on various cruise ships
- Put checks in place to ensure as little downtime of systems as possible
- Ensure division stays within budget whilst still having adequate spare equipment and also improving as many areas as possible
- Manage team to ensure we have a high performing environment
- Ensure we have good working relationships with other divisions
- Monitor systems as closely as possible to ensure we are always one step ahead
- Advise other divisions on possible improvements to their processes
- Align IT strategy with business needs, prioritizing value for money, security and guest satisfaction
- With a big turnover of staff, ensure new employees are trained as well as possible and given unlimited support to succeed
- Trained IT support staff to manage enquiries from end-users with first-call resolution
- Identified skill gaps and restructured IT team, increasing department capabilities
- Minimized disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching
Education
Diploma in IT Engineering - Information Technology
Computer Training Institute
Cape Town, South Africa11.2002
Skills
- Windows & Linux operating systems
- IT budget and cost control
- Cisco systems
- IT security and networking
- VMware
- Telephony systems
- Public relations
- Time management
- Training and development
Languages
English
Fluent
Timeline
IT Manager
Royal Caribbean International
02.2006 - Current
Diploma in IT Engineering - Information Technology
Computer Training Institute
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