Johannes Bjørnskov
Barcelona,Spain
Summary
Productive persona with strong background in customer service, sales generation and complaint handling. Brings experience establishing follow-up call systems to resolve complaints and increase customer satisfaction. Proven success meeting and exceeding telephone sales and profit growth targets.
A hardworking student with strong interpersonal and communication skills, ready to take on new challenges. Takes problem-solving and active listening approach to complete tasks with accuracy and precision. Maintains polite and professional manner at all times.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Telesales agent
TM Nordic Eliten
Barcelona, Spain
11.2024 - Current
- Enhanced customer satisfaction by providing excellent telesales service.
- Amplified sales conversions for increased company revenue.
- Built strong customer relationships with exceptional communication skills.
- Utilised product knowledge to boost sales figures.
- Handled difficult customers tactfully to ensure minimal complaints and return business.
- Displayed extensive product knowledge whilst handling customer queries.
- Improved team morale by sharing best practices in regular meetings.
- Achieved daily performance targets, aiding department progression towards sales goals.
Handicap Helper
Region Syddanmark
Nyborg, Denmark
09.2024 - 11.2024
- Assured the right work ethic within myself and my colleagues.
- Supported other staff members, fostering a collaborative work environment.
- Followed instructions accurately to meet company standards.
- Adhered to health and safety guidelines strictly whilst performing duties.
- Assisted and instructed handicapped individuals to park in disabled parking area.
- Taught we a lot on how to act within a professional company.
- Taught me a lot about myself and my work ethic - striving to be the best no matter what I do
Closing manager
OK+ gas station
Nyborg, Denmark
08.2021 - 10.2024
- Enhanced customer satisfaction by effectively addressing and resolving complaints.
- Fostered positive staff morale through regular team meetings and open communications.
- Achieved smooth store closing procedures with meticulous end-of-day activities.
- Ensured financial integrity for the business by accurately balancing daily takings.
Education
Foundation degree in business, sales and economics - Company economics, sales, international economics, english and danish
Nyborg Gymnasium
Nyborg, Denmark 08.2021 - 06.2024
Skills
- Target driven attitude
- Knowledge of sales scripts
- Positivity and enthusiasm
- Technical proficiency
- Bilingual or multilingual
- Outgoing personality
- Prospect development
Languages
Danish
Native
English
Advanced (C1)
German
Upper intermediate (B2)
Spanish
Elementary (A2)
Affiliations
- Football and Padel - I love being active
Timeline
Telesales agent
TM Nordic Eliten
11.2024 - Current
Handicap Helper
Region Syddanmark
09.2024 - 11.2024
Closing manager
OK+ gas station
08.2021 - 10.2024
Foundation degree in business, sales and economics - Company economics, sales, international economics, english and danish
Nyborg Gymnasium
08.2021 - 06.2024
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