Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
JOELMA PAES

JOELMA PAES

Barcelona

Summary

Senior Project Leader with 20+ years of experience in Business Strategy, Operations, and Digital Services. Proven track record in implementing company-wide strategies and managing complex projects, leading cross-functional teams to deliver impactful solutions. Expertise in optimizing operations and leveraging data-driven strategies for executive decision-making, effectively connecting strategic partners to achieve measurable results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Lead

Multiple clients
Barcelona
01.2017 - Current
  • Led strategic project implementation for over 10 clients, achieving a 92% client satisfaction rate.
  • Managed four concurrent projects simultaneously, ensuring consistent, on-time, and within-budget delivery.
  • Optimized operational efficiency and resource utilization by over 30% through rigorous monitoring and scheduling.
  • Coordinated cross-functional resources and facilitated communication among stakeholders to ensure project success and smooth execution.

Product Manager

TELEFONICA
São Paulo, Madrid
01.2013 - 12.2016
  • Spearheaded LATAM market adaptation for key products, utilizing market analysis (60+ professionals and patients), and Go-To-Market strategy to drive business development.
  • Developed business cases, defining product vision with engineering and customers.
  • Led a successful product implementation with a leading home care provider in Colombia, and critical integration with a Telefonica group company (500,000+ users).
  • Partnered with sales to secure multiple significant customer wins, contributing substantially to new business growth.

Operation and Project Manager

AMERISOURCEBERGEN (INTEGRA MEDICAL)
São Paulo
01.2009 - 12.2012
  • Coordinated cross-functional teams of over 40 people for the timely delivery of products and services.
  • Drove a 25% increase in user adherence to services through KPI-driven performance reviews and continuous improvement initiatives.
  • Developed client-focused strategies to achieve sales and customer service goals.
  • Streamlined, efficient, cross-functional operations by coordinating with sales, marketing, finance, and HR, continuously improving processes and team performance.

Education

MSc - Finance Direction

EADA Business School
Spain
01.2022

Executive MBA -

ESIC Business & Marketing School
Spain
01.2019

People Management -

FGV
Brazil
01.2008

Skills

  • Project management: budget management, risk management, and agile methodology (Project, Jira, Asana, ClickUp)
  • Business strategy and operations: business strategy, process improvement, operational excellence, business systems thinking (OKR, Balanced Scorecard, BPM, Lean Principles)
  • Leadership and collaboration: cross-functional collaboration, stakeholder management, customer relationship management, collaborative mindset, conflict resolution, strategic vision
  • Innovation and analytics: innovation skills, critical thinking (SQL, Excel, CRM, BI)

Languages

English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Portuguese
Native
Native

Certification

  • Professional Scrum Product Owner

Timeline

Project Lead

Multiple clients
01.2017 - Current

Product Manager

TELEFONICA
01.2013 - 12.2016

Operation and Project Manager

AMERISOURCEBERGEN (INTEGRA MEDICAL)
01.2009 - 12.2012

MSc - Finance Direction

EADA Business School

Executive MBA -

ESIC Business & Marketing School

People Management -

FGV

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JOELMA PAES