Jodie Long
Sevenoaks,AL
Summary
Proven Office Manager with a track record of enhancing team productivity and customer satisfaction at UK Rapid Removals. Skilled in office administration and staff management, I excel in organizational tasks and fostering positive client relations. My approach combines effective communication with financial tracking, and driving service improvements by ensuring KPIs are met.
Overview
10
10
years of professional experience
Work History
Office Manager
UK Rapid Removals
07.2021 - 07.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Defined clear targets and objectives and communicated to other team members.
- Assisted with social media management, increasing online presence and community interaction.
Health Care Assistant
Choice Care Group
08.2020 - 07.2021
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
English Language Auxilliar
CEIP San Carles
10.2019 - 06.2020
- Collaborated with fellow trainers to develop engaging lesson plans, resulting in improved student comprehension and participation.
- Advised parents on strategies for supporting their children''s language development at home during parent-teacher conferences or informal meetings regularly.
- Incorporated real-world examples into lessons to increase relevancy and facilitate practical application of concepts learned.
- Coordinated with other subject teachers to develop interdisciplinary lesson plans, providing students a more comprehensive understanding of various topics.
Waitress
Jet Apartments Ibiza
05.2019 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Supermarket Assistant
Waitrose
04.2017 - 05.2019
- Supported store operations by assisting with opening or closing procedures as needed.
- Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Collaborated with team members to complete tasks efficiently and maintain a positive work atmosphere.
- Maintained a clean and organized store environment, contributing to an enjoyable shopping experience.
- Communicated effectively with coworkers during shift changes to ensure seamless continuation of essential duties.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
SEN Teaching Assistant
Bishopshalt School
09.2016 - 04.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Supermarket Assistant
Marks and Spencers
01.2015 - 07.2015
- Supported store operations by assisting with opening or closing procedures as needed.
- Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
Education
Bachelor of Arts - Spanish
University of Reading
Reading 06.2021
A Levels - Digital Media
Bishopshalt School
Uxbridge 08.2016
GCSE's -
Alec Reed Academy
Northolt 08.2014
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Account Reconciliation
- Staff Management
- Employee Supervision
- Financial Tracking
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
Reading
I enjoy reading self-development and some fiction novels. I aim to read one book per month.
Languages
Spanish
Advanced (C1)
Timeline
Office Manager
UK Rapid Removals
07.2021 - 07.2024
Health Care Assistant
Choice Care Group
08.2020 - 07.2021
English Language Auxilliar
CEIP San Carles
10.2019 - 06.2020
Waitress
Jet Apartments Ibiza
05.2019 - 09.2019
Supermarket Assistant
Waitrose
04.2017 - 05.2019
SEN Teaching Assistant
Bishopshalt School
09.2016 - 04.2017
Supermarket Assistant
Marks and Spencers
01.2015 - 07.2015
Bachelor of Arts - Spanish
University of Reading
A Levels - Digital Media
Bishopshalt School
GCSE's -
Alec Reed Academy
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