Joaquin Villanueva
Hospitality Porfesional
Madrid,M
Summary
Proactive manager with strong leadership abilities, strategic planning expertise, and problem-solving acumen. Excels at assisting senior managers in achieving demanding targets by motivating staff and coordinating resources. Methodical and well-organized approach optimizes coverage and efficiently meets operational demands.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Four Seasons Hotels and Resorts
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Management Trainee
Four Seasons Hotel
05.2022 - 10.2022
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Restaurant Waiter
Four Seasons Hotels and Resorts
03.2022 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Assistant Waiter
Four Seasons Hotels and Resorts
08.2021 - 03.2022
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Education
BBA - Hospitality Administration And Management
Les Roches
Marbella, Spain 05.2021 - 03.2021
Skills
Team Management
Academictraining
- 08/2021, 03/2022
- 10/2022, Ongoing
- 05/2022, 10/2022
- 08/2019, 01/2020
- 06/2018, 12/2018
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)
Timeline
Assistant Manager
Four Seasons Hotels and Resorts
12.2023 - Current
Management Trainee
Four Seasons Hotel
05.2022 - 10.2022
Restaurant Waiter
Four Seasons Hotels and Resorts
03.2022 - 10.2022
Assistant Waiter
Four Seasons Hotels and Resorts
08.2021 - 03.2022
BBA - Hospitality Administration And Management
Les Roches
05.2021 - 03.2021
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